Search Castles in Heddon-on-the-Wall

"Staff refused to let us store food temporarily or use the microwave, saying it was “for breakfast only.” The response was a scripted, corporate line rather than any kind of reasonable customer service. We were travelling with two children under five and simply needed to heat food for one minute in the evening... a very small, practical request that was refused on what seemed like an arbitrary rule. It wasn’t the rule itself so much as the complete lack of flexibility or common sense. Good hospitality is about helping guests, especially families, not hiding behind rigid policies for situations that would take literally one minute to accommodate. The experience left us feeling unwelcome and poorly treated."

"Shower was flooding. Also be aware parking is £25 per day. "

"Modern, centrally situated hotel. Room was clean and bright, bar served generous portions of freshly made food. Staff were friendly and attentive. Good option for a short stay. "

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "

"Clean room,clean bathroom,new showers .Staff friendly.Downstairs was bar restaurant with lovely food and drinks "

"Excellent staff. Superb dinner. Comfortable clean room.Excellent value for money."

"Excellent fresh breakfast selection "

"Great hotel. Stayed here a number of times. Clean and comfy rooms, friendly staff."

"It was very convenient location and many shops around and great stay"