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Serways Hotel Heiligenroth

2.5 star property
Hotel with free parking, near Motorcycle Museum

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Photo gallery for Serways Hotel Heiligenroth

Lobby lounge
Reception
Premium bedding, Select Comfort beds, desk, blackout curtains
Property entrance
Shower, rainfall showerhead, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Premium bedding, Select Comfort beds, desk, blackout curtains

Standard Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Select Comfort bed
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Premium bedding, Select Comfort beds, desk, blackout curtains

Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
Blackout curtains
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
A3, Heiligenroth, RP, 56412

What's nearby

  • Katholische Kirche St. Petrus und Marcellinus - 9 min walk - 0.8 km
  • Great Market Square - 3 min drive - 4.4 km
  • Neo-Gothic Town Hall - 3 min drive - 4.4 km
  • Motorcycle Museum - 6 min drive - 8.0 km
  • Deutsches Eck - 24 min drive - 39.5 km

Getting around

  • Goldhausen Station - 18 min walk
  • Cologne - Bonn Airport (CGN) - 61 min drive

Restaurants

  • â€ȘSerways RaststĂ€tte Heiligenroth West RaststĂ€tte - ‬5 min walk
  • â€ȘDie MĂŒhlenbĂ€cker - ‬5 min drive
  • â€ȘBurger King - ‬18 min walk
  • â€ȘMcDonald's - ‬3 min drive
  • â€ȘPizzeria Da Salvo - ‬6 min drive

About this property

Serways Hotel Heiligenroth

Hotel near Motorcycle Museum
Located close to Great Market Square and Neo-Gothic Town Hall, Serways Hotel Heiligenroth provides a playground, a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Free self-parking
  • Continental breakfast (surcharge), a lift and ATM/banking services
  • Multilingual staff, a TV in reception and a 24-hour front desk
Room features
All guest rooms at Serways Hotel Heiligenroth include comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and sound-insulated walls.
More amenities include:
  • Hypo-allergenic bedding and Select Comfort beds
  • Bathrooms with rainfall showers and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, German

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Exterior

Elan Hotel

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Breakfast available
8.0 out of 10, Very good, 145 reviews
Elan Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 7.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Playground
  • TV in common areas

Family friendly

  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately EUR 7.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 2 star Superior, and is displayed on this page as 2.5 stars.

Property is also known as

Heiligenroth Hotel
Heiligenroth Serways
Hotel Heiligenroth
Hotel Heiligenroth Serways
Hotel Serways Heiligenroth
Serways Heiligenroth
Serways Hotel
Serways Hotel Heiligenroth
Serways
Serways Heiligenroth
Serways Hotel Heiligenroth Hotel
Serways Hotel Heiligenroth Heiligenroth
Serways Hotel Heiligenroth Hotel Heiligenroth

Frequently asked questions

Is Serways Hotel Heiligenroth pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Serways Hotel Heiligenroth?

Self-parking is free at this property.

What time is check-in at Serways Hotel Heiligenroth?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Serways Hotel Heiligenroth?

Checkout is at 11:00 AM.

Where is Serways Hotel Heiligenroth located?

Situated in Heiligenroth, this hotel is within 3 mi (5 km) of Motorcycle Museum, Neo-Gothic Town Hall and Great Market Square. Goldhausen Station is 18 minutes by foot.

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Serways Hotel Heiligenroth Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 157 reviews
Rating 8 - Good. 73 out of 157 reviews
Rating 6 - Okay. 20 out of 157 reviews
Rating 4 - Poor. 9 out of 157 reviews
Rating 2 - Terrible. 13 out of 157 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Suzanne

Disliked: Amenities, property conditions & facilities
Check in not as described causing great problems
Stayed 1 night in Jun 2025

10/10 Excellent

Dorinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great places we will stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Dorinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great places just what we need .
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice and very quiet
Stayed 1 night in Dec 2024

10/10 Excellent

Justin Gervet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Little Hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Alberdien

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night, on our way through Germany. Clean rooms, nice shower and quiet rooms, although next to the highway
Stayed 1 night in Jul 2024

10/10 Excellent

Leontin

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Dec 2024

8/10 Good

Nina

Room could be cleaner
Stayed 4 nights in Nov 2023

2/10 Terrible

Frans

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

What to say...

Unfortunately we had not the best experience. We booked and paid via Hotels.com (expedia) a few days earlier a room. When checking in the receptionist informed us Expedia didn't make the payment and we needed to pay, which we did. We contacted Hotel.com call center who tried to get a hold of the hotelmanager to resolve. Unfortunately they were not able to speak to the hotelmanager to resolve the issue. We showed the receptionist our payment to Hotel.com but she was not interested and only followed her own system, no willingness to listen. When my sister called my father for advise, the receptionist started shouting to stop recording the conversation and threatened with the police. My sister was flabbergasted, my father shocked to hear the receptionist shouting and we decided to leave this uncomfortable and aggressive situation. We did our best, spoke German as the receptionist was not able or willing speaking English. Nothing wrong with the hotel, neither the attempts from the hotel.com call center to solve and appologisies we received. You see that you can have a good company, but at the end it are the people working for you that can break your reputation in a second. Hotel.com will for sure solve it and pay back the double payment, it's just unneeded and unnecessary experience burning time of people and creating the wrong memories the hotel staff should have created.
Stayed 1 night in Aug 2024

8/10 Good

Ljubisa

Stayed 1 night in May 2025

10/10 Excellent

esther nunes DA SILVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Stayed 1 night in Apr 2025

8/10 Good

Ralf

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Ralf

Liked: Cleanliness, property conditions & facilities
Alles ok
Stayed 1 night in Jan 2025

4/10 Poor

Oliver

Disliked: Cleanliness, property conditions & facilities
FĂŒr eine Nacht okay. LĂ€nger nicht. Hatte ein Zimmer wo vorher geraucht wurde..... Spinnweben an den Fenstern und auch ansonsten wenig einladend. Nett waren die Mitarbeiter in der RaststĂ€tte .
Stayed 1 night in Nov 2024

8/10 Good

AILLOT

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Christina

Liked: Cleanliness
Disliked: Staff & service
Kein WLAN, nur ein Hotspot, der aber nicht zu erreichen ist Unmögliches Personal, sowohl beim Checkin ( in der RaststĂ€tte beim Verkaufspersonal)als auch im Housekeeping. TĂŒren werden geknallt von GĂ€sten und ZimmermĂ€dchen bis nach Ouhr ein stĂ€ndiges Rein u Raus u Gepolter auf dem Gang.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Enkelt hotell lÀngs motorvÀgen

Negativt: Smutsiga handduk, inga örngott pÄ kuddarna, en angrÀnsande ytterdörr som lÀt jÀttemycket och vÀckte mig (ingÄng till hotellet) Positivt: Stort och fint rum. Stort och fint badrum. Tyst rum bortsett frÄn dörren till hotellet som mÄste ÄtgÀrdas. Summa summarum Àr att betyget kan bli bra med förÀndring av nÄgra smÄsaker.
Stayed 1 night in Sep 2024

10/10 Excellent

Lino

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Frank

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Nicht schön aber durchaus praktisch gelegen.FĂŒr einen Zwischenstop zu empfehlen.Zimmer war sehr ruhig gelegen.Das FrĂŒhstĂŒck war einfach aber in Ordnung und wurde in der RaststĂ€tte angeboten. Kurzum fĂŒr einen Zwischenstopp in Ordnung
Stayed 1 night in Aug 2024

8/10 Good

Anus

Liked: Cleanliness, staff & service
Personalmangel zur Bearbeitung von Anfragen an der Rezeption
Stayed 2 nights in Aug 2024

6/10 Okay

Antoinette

Liked: Cleanliness
Disliked: Amenities
Fijn dat een hotel aan de snelweg geen geluidsoverlast in de kamer oplevert.
Stayed 1 night in Aug 2024

6/10 Okay

Terry

Disliked: Cleanliness, property conditions & facilities
The carpet was dirty and outdated. I liked it was fairly quiet for motorway hotel.
Stayed 1 night in Aug 2024

8/10 Good

peter

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2024