Search Hotels Near Helderberg Nature Reserve, Cape Town

"The hotel is great and check-in was easy and effortless. I just wanted to make some suggestions: review the breakfast selection and quality and compare with other hotels to ensure its great quality and varied. Pay attention to the small details, at the rate you offer you can include a turn down service, make sure the mattress converters are new as the one in my room was old and worn (i could feel the middle of the bed). Also improve the professionality of your service. Small tweaks can turn your hotel from ok/fine to great! It will also ensure a return guest instead of being a once-off. The staff is very helpful, but perhaps train them to be forward thinking and focussed on great service."

"Staff fantastic and made the stay. Too many to mention by name for fear of leaving someone out! Disabled facilities need a lot more thought and our feedback given to shudley on this matter. "

"Nice, clean room, it was good location for us. Friendly staff. Mattress was too soft for us."

"The apartment was very dusty. Beds were also dusty and it smelled of very stale air. It was not opened before our arrival and aired out. We were put into another apartment upon arrival which was not the one I booked. We have a young child which is why I booked a studio so that he could have his own bed whilst being close to us. We were told on arrival that our room was given to another family and that we were upgraded to a two bedroom. The security guard was unaware and confused so there were a few phone calls back and forth to try figure out what was going on. The whole check in process was problematic. We had to call the number of the website to locate the security guard to allow us access into the property. The check process can be smoother and better communication in advance would have avoided so much time being wasted especially after long flights and the long drive from the airport."

"Second time now and it would be a lot more. Unfortunately it’s so nice it’s fully booked way too often. "

"Very nice property, very large bedroom, lot of windows. Good breakfast "

"What an awesome stay at Boutique Villa Guesthouse! Thank you Trish and Catherine for making the stay memorable. Everything, from the staff, food, amenities and room was perfect. Will definitely return for another stay. Best regards from Graham and Debi from New Zealand."

"The cottage we stayed in was at the top of a very steep hill with no place for a vehicles to turn around, so you have to reverse down. Pro is that you get a nice view, but con is that you have schlep to get up there. they wanted me to park my car at the bottom of the hill which I ignored in the end. Quite rustic in the kitchen but the bed and bathroom was ok. "