Khách sạn Helena

"Main complaints: wifi/cable is unreliable, cleaning staff shortage and noisy rooms next to busy road. All 4 days and 3 nights of my stay, wifi was not available. I was unable to send important documents from my laptop. There were multiple dog pee stains on the carpet that were so old, they were brown. I had to make sure the room was cold and the window was open to avoid the odor from getting onto my items. Also, there was a full trash can from the previous guest when I entered. Mildew smell in...

"Staff were efficient and helpful. Breakfast staff had a wonderful selection which they presented in a clear path of operation. The breakfast room moved smoothly and products were found easily."

"Great staff!"

"Our go to place in Helena."

"My cabin was well maintained clean and comfortable. Lots of services nearby."

"Excellent"

"It was an excellent place to stay.."

"Shower didn't drain on Wed and was told maintenance wouldn't be in til Friday? They did agree to deal with after understanding seriousness."

"Their Wi-Fi sucks. I was never able to connect. Their bath towels are small and thin.Need three to be completely dry but only had two."

"Our stay was very short, but very comfortable. They let us know ahead the pool was closed and some construction going on, but we did not see or hear evidence of that on first floor. It was a nice surprise to be placed on first floor and near an exit. Breakfast was good, as expected. We’d definitely stay again."

"The smoke alarm was malfunctioning in our room and woke us up numerous times. We were on a 33 hr road trip and we're trying to get 6 hrs of sleep, we got absolutely none. There was no maintenance staff available to fix it. We were offered a refund upon checking out and still have not received it. Staff admitted it was supposed to have been fixed that day but repair person didn't show. Why would you put guests into that room then?"

"Staff was wonderful and helpful and sweet the continental breakfasts were very good inflatable very clean very nice and presentable location is excellent but hopefully you do not get room 215 because the windows were nasty you couldn’t even look out because it looked like a horror house 😱we didn’t request a different room because because we’re 2 older ladies we didn’t want to pack and unpack again — So we kept the window fabric screen always down so we didn’t have to look at half of the...

"We spent 4 nights here. The rooms were ok but a little noisy at times. What we really didn’t like was the lack of hot water. I was able to get it hot enough in the shower to take a shower, but the water in the sink was usually luke warm. We liked the pancakes in the breakfast room but the eggs were always cold. My friend and I like hot chocolate and we brought our own but the hot water was always lukewarm unless you also microwaved it. My biggest concern was trying to get staff when you...

"Room was clean but the tub looks dirty because it’s just worn out. Staff was wonderful."

"My family has stayed in this hotel every time we come to Helena. The staff are amazing. The location is great for food and shopping. The rooms are fairly large. And the amenities (pool, fitness room, laundry facilities) are better than most every other hotel I’ve stayed in across the nation."

"The room was ok the bed was comfortable the bathroom floor had hair from mopping looked like, the air worked, there no wifi or TV going at the time of stay also no breakfast as well i paid 70 bucks I think you get what you pay for the place has room for potential."

"The desk was friendly and accommodating. Unfortunately, the room needed repairs, and the toilet had a broken handle"

"Clean Room, Great Restaurant"

"Great location. Room was fairly clean Bed not very comfortable. Building a little worn diwn"

"Property is beautiful, the Victorian clutter was a bit overwhelming. Innkeeper was friendly but service was chaotic."