Find hotels in Hell, MI from 1.615.427 ₫

"Enjoyed our stay, staff were great despite some rude guests. Manager was wonderful despite computer issue, and house keeping delays at check in. Both elevators were down, and delayed at check in. Despite all that staff stayed calm, and polite. Was impressed. Elevator was fixed later that evening, and room was ready within 30 mins. Good job all around."

"Tiniest hotel bathrooms for the price. Usually run out of towels in the gym and don't replace them. Location is convenient and front desk staff are friendly and try to be helpful."

"Good staff, though the first time I called them wasn't a good experience, but the staff are helpful during our stay."

"Friendly staff, clean room, pool and hot tub were fabulous."

"It was a clean room and building for the price. It does need updates - bathroom outlets were old and did not allow to plug in curling iron or blow dryer. The plugs kept falling out. TV was not sharp in color."

"After 11 hours driving from NY, we arrived at the hotel at 3 pm and were told to wait until 4 pm for check in. We accepted this policy and waited in the lobby, clearly informing employees at the front desk that we needed to prepare for our son’s graduation at the university by 5:15 pm. Despite this, another guest arrived around 3:50 pm, appeared to be known to them, were immediately checked in while we were still waiting and made clear to them that we would wait in the lobby and wished to me the first to check in at 4 pm. Only after we approached the front desk again, we were finally allowed to check in. This was unfair, disrespectful, unprofessional , and extremely frustrating. To make matters worse, the toilet in our room malfunctioned and required maintenance twice during our 3 day stay. This experience showed a clear lack of fairness, professionalism, and basic customer service standards. I expect this matter to be taken seriously. Thank you "

"Very dated. Room too hot. Couldn't cool it down. Bottom of bathroom door falling apart. Stains in tub. Window of room opened into hallway."

"Excellent "

"Unfortunately the first Room Smells really Bad so we have to change to anode Facing the roof with a horrible view. "