I arrived not long after midnight, very tired and looking forward to a good night's sleep and the breakfast in the morning which I had pre-paid for.
There was nobody on reception or anywhere, but a key was left for me on the reception desk.
When I opened my bedroom door I couldn't believe it. The room was roasting hot as the large radiator was on full blast. I tried, but I didn't get to sleep till after 3am, and even then didn't sleep well. As a consequence, I overslept, missed breakfast by about 5 minutes, and was late for my days' work. As a further consequence, I didn't get to eat until after 6pm when I had finished work, which was 23 hours after I had last eaten.
When I checked out I told the lady that I had a bad night because the room was so very hot and missed breakfast, but there was no suggestion that she would find me something to eat (which I had paid for) or be refunded for the breakfast, or compensated for the very uncomfortable night.
All in all, not happy or impressed.
Other small points, the towels were crispy, the shower door was broken, and the TV signal was patchy.