Khách sạn Hines

"Excellent customer service and location. Room was outdated and dark. Great restaurant with delicious brekkie and dinner."

"Very poor service, food was horrible"

"Helpful, professional, friendly staff. Clean comfortable room. Highly recommend! Great french bakery on the premesis."

"Good"

"Centrally located and a great hidden treasure. Fourth time staying here and very happy!"

"Clean friendly"

"Awesome experience"

"Great"

"Staff was very nice. Room was clean with a great view."

"Hyatt was ok. I initially booked after my flight got cancelled, and I saw they had an indoor pool. The pool was small, the water was cold and you couldn’t even use the pool unless you didn’t mind children’s swimming lessons ,according to the sign, take place every night until 8pm, which is when the pool closes. On the listing, it showed breakfast included, but it’s included if you pay for it. The room was ok. The bed was comfortable."

"The hotel was perfect for our visit to Chicago! The location was great for walking most places and the staff were friendly. My only complaint was that my mattress was horribly uncomfortable; it needs to be replaced."

"Very clean and helpful staff I enjoyed it a lot"

"The room I booked at no AC and I had to ask twice for them to fix it. When they failed twice, I had to ask to move rooms and they switched me to a poor room with barely any sunlight with a clogged tub and the wallpaper peeling. The cleaning staff didn’t leave a cover on the duvet; they just tried to make a cover with two flat sheets."

"The staff were helpful. I would stay there again."

"I reserved a specific multi-bed room (one king, one queen, and one twin) via Expedia, but when I arrived to check in, the hotel informed me that this room type was unavailable and instead provided a two-bed room. As I was pressed for time, I had to accept the substitute without further escalation. Additionally, the check-in process was unreasonably slow; we spent over an hour in line with only five parties ahead of us. To the hotel's credit, the property is lovely, and I appreciated the free...

"What a sweet surprise! We've never stayed at a hostel before. We had our own room with a queen bed and our own bathroom. It looked just like a hotel room with about 25% percent of the cost of other hotel rooms in Chicago. Very convenient location and a quick 20 minute walk to Navy Pier. Also, it was a quick 12 minute drive to Chicago Union station. The room was quiet and I would highly recommend!"

"It was so relaxing. Older room but has been upgraded and was clean. Restaurant had great food."

"Property was very nice but the balcony area could use some maintenance. Please be aware there is no in room refrigeration just a fee for beverage fridge. Other than that I had no issues with this property! Would book again just wont bring back any leftovers lol"

"Bad sheet are very bad and lot of stain"