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Nice clean room, helpful staff, in a great location

I booked this hotel simply because it was the only 5 star in San Sebastian, which was close to Mugaritz Restaurant, where I had booked a lunch surprise for my husbands birthday. The hotel, and indeed San Sebastian, turned out to be the stars of the trip. Mugaritz was lovely but this hotel is absolutely one of the best we have ever stayed in. We stay in top quality hotels all over the world, but this seriously is up there with them, without any of the fuss, arrogance or ego! We would stay...

Everything was perfect. The welcome, the arranging of transfers, the rooftop bar, the service. The room was incredible. Comfortable, superb beds, fridge, Aircon, view, bathroom (especially the toilet!). Location couldn't be better. It was a festival on our last night but the hotel thoughtfully provided ear plugs. The soundproofing of the windows was excellent anyway. A pinnacle of hotel experiences.

Great hotel in wonderful pristine condition. Spotlessly clean. Good, powerful shower in a large marble bathroom. Each room is dedicated to a particular figure in the movie industry. Pleasant and efficient staff. We lunched at the restaurant, which was extremely good and at a reasonable price. The hotel is located adjacent to bus stops which are frequent and take you conveniently to the old town and theme park.

Everywhere was spotless with a visible team of cleaners always keeping on top of the detail

Great hotel! Amazing staff, so helpful and welcoming! Great location. We loved everything in this hotel.

What a magical find. Love the hotel and its proximity to the beach and the restaurants. Staff were very polite and helpful. Don’t usually go for hotel breakfast but this was the exception. Had a small double room away from sea which I now wish I’d paid the extra for. SJDL is a beautiful place and this hotel is the right place to enjoy it from.

Very good location. Lovely staff. Would recommend

I had the most incredible time a the Hotel Zenit Convento and was really sad to go. Everything from check in through to check out was seamless and the staff extremely kind and accomodation. We really couldn't fault the room. It was beautiful, well presented. The only complaint I had to be fair though was the lack of accessible TV in English, and attempting to cast was also not too possible. I guess this is a non-issue anyway when you;re visiting San Sebastian, you'll want to be out and about...

We really enjoyed our stay at Room Mate Gorka Collection in San Sebastian. It was a great location not far from the old town. Really wonderful and friendly staff who provided useful recommendations. The rooms were really clean and had everything we needed. We also enjoyed their bar/restaurant and breakfast. Highly recommend.

Gorgeous hotel on the waterfront - the most impressive in Saint Jean de Luz, with a nice (simple) spa. The staff are the highlight - effortlessly efficient & totally capable - from the (handsome) door men to the amazing receptionist, capable maids & talented masseuse. The whole hotel was immaculately presented, including the room. My only disappointment was that the room was far too hot without the window open, and much too noisy with it open. So I didn’t sleep as well as I could have. This was...

Beautiful hotel & amazing staff, my partner and I got engaged on the trip and they went above and beyond to ensure we enjoyed our stay

Nothing was too much trouble. The staff were so special. We had originally wanted to stay at the Mary Cristina which was full. However, when we return to San Sebastián we will go back to Villa Soro. Breakfast was a delight of locally sourced produce, and no eyebrows were raised when we came down to breakfast after 11am! A lovely bathroom and very comfortable bed, what more could you ask for - thank you.