Search Hotels Near Hospital Butler Memorial, New Castle

"This will be a mixed review- staff was excellent, lobby area was clean. Bed linens were clean- however...the room was dusty and dirty- the bathroom was clean, but there was an exposed light fixture above the shower- wires hanging out, and needless to say was not going to use the shower. The room needed a good hoovering..the microwave was dirty, and fridge, The coffee pot was dusty and dirty- the heater/air did not work. Had we not driven so far, I would have left. We did not even try the free breakfast. We were told to park around back- to which you then see the massive garbage mess at the dumpster- piled up old furniture, and garbage all over. We did not feel safe leaving our car back there. None of it made sense. "

"Clean room"

"Nice hotel. Expedia messed up the booking the first night I was supposed to stay there, but the staff was great in helping me get a refund and suggesting other places to stay when they didn't have any more rooms. "

"Yes"

"Friendly staff. Rooms are clean and neat."

"There was no option to check in early because "housekeeping wasnt done cleaning the rooms". There were only 2 people working there and they were at the desk. NEVER saw ANY housekeeping staff OR evidence they existed since our rooms were NOT CLEAN when we were finally allowed to check in. Elevators out of order. Pool was freezing AND green. Card locks to exterior doors not working (anyone off the street could walk in to guest room hallways) toilet was wobbling. Showers were mildewed. When power went out due to a car accident NONE OF THE EMERGENCY EXIT SIGNS WORKED. There was more but not enough room here to list everything. We took pics and will be reporting them to Radisson corporate and probably the local fire inspector. Could have been a decent stay if it had been safe and clean. Oh, their idea of breakfast was coffee and a bowl of apples and oranges. Restaurants and bar were not open. Might be a fun stay if sleeping in abandoned places is your thing. The beds were comfortable and clean. No ice machines. Both men who worked at the desk were rude but that was probably because they were tired of dealing with complaints. My daughter and her partner stayed across the hall and the night the lights went out her manual lock fell apart. She went to lock the door and it fell off in her hand. Could have been a great place to stay, even without the pool and other "amenities " if it had been CLEAN and SAFE at the bare min. if this review is removed, i will NEVER trust hotels.com"

"Staff was very friendly. The blankets were light on the bed."

"The breakfast is very limited, nothing hot. Had to ask for towels for pool."

"The bed was very comfortable, room was clean. Looked to be in a bit of a remodeling but still fine. Breakfast was great. Lots of choices, protein and carbs. "