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Four Points by Sheraton Houston Greenway Plaza

4.0 star property
Hotel with a 24-hour fitness centre, near Rice University

Choose dates to view prices

Photo gallery for Four Points by Sheraton Houston Greenway Plaza

Outdoor pool, pool umbrellas, pool loungers
Exterior
Hypo-allergenic bedding, down duvets, pillow-top beds, desk
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking available

Room options

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About the area

Map
2828 Southwest Fwy, Houston, TX, 77098

Getting around

  • Wheeler Station - 4 min drive
  • Houston Station - 15 min drive
  • Houston William Hobby Airport (HOU) - 27 min drive

About this property

Four Points by Sheraton Houston Greenway Plaza

Upscale hotel near Rice University
Consider a stay at Four Points by Sheraton Houston Greenway Plaza and take advantage of dry cleaning/laundry services, a bar and a 24-hour gym. The on-site American cuisine restaurant, Upper Kirby Tap Room, offers breakfast, dinner and happy hour. Free in-room WiFi and a 24-hour business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), self-parking (surcharge) and express check-out
  • Multilingual staff, concierge services and a computer station
  • 3 meeting rooms, a lift and a gift shop
Room features
All 216 rooms have comforts such as pillow menus and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with shower/bath combinations and free toiletries
  • LED TVs with premium channels
  • Fridges, free infant beds and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transport

  • Parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 3 to 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Upper Kirby Tap Room

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (3,003 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 3.00 to 12.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal outdoor pool opens in April
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Houston
Four Points Sheraton Houston Southwest
Four Points Sheraton Southwest
Four Points Sheraton Southwest Hotel
Four Points Sheraton Southwest Houston
Houston Four Points Sheraton
Houston Sheraton Four Points
Sheraton Four Points Houston
Sheraton Four Points Southwest Houston
Sheraton Southwest Houston
Four Points Sheraton Houston Greenway Plaza Hotel
Four Points Sheraton Greenway Plaza Hotel
Four Points Sheraton Houston Greenway Plaza
Four Points Sheraton Greenway Plaza
Houston Four Points
Four Points by Sheraton Houston Greenway Plaza Hotel
Four Points by Sheraton Houston Greenway Plaza Houston
Four Points by Sheraton Houston Greenway Plaza Hotel Houston

Frequently asked questions

Does Four Points by Sheraton Houston Greenway Plaza have a pool?

Yes, this property has an outdoor pool.

Is Four Points by Sheraton Houston Greenway Plaza pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Four Points by Sheraton Houston Greenway Plaza?

Self-parking is available for a fee.

What time is check-in at Four Points by Sheraton Houston Greenway Plaza?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Houston Greenway Plaza?

Checkout is at noon.

Where is Four Points by Sheraton Houston Greenway Plaza located?

Located in Greenway Plaza-Upper Kirby, this hotel is within 1 mi (2 km) of Richmond Avenue and Westheimer Rd. Rice University and MD Anderson Cancer Center are also within 3 miles (5 km).

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Four Points by Sheraton Houston Greenway Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 1005 reviews
Rating 8 - Good. 352 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 97 out of 1005 reviews
Rating 2 - Terrible. 85 out of 1005 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Unacceptable

Upon arrival, we were informed that hotel is under partial renovation. NO restaurant on site, NO pool, NO workout facilities…just sleep. We cancelled and stayed up the street. Traveling with 2-baseball teams - this is completely unacceptable. SHAME on hotel AND HOTELS.com for not informing me.
Stayed 3 nights in Jun 2022

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although I really appreciate the staff's acknowledge of how shabby the hotel is (as it undergoes renovations), the photos of this hotel are VERY misleading. Aside from the amenities being shut down, the guest rooms look shabby, outdated, and nothing like the photos. We cancelled immediately after seeing these conditions and booked at a neighboring hotel. Someone should look into these room photos because they can't be from the same hotel.
Stayed 3 nights in Jun 2022

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up

Good breakfast. Clean.
Stayed 1 night in Jun 2022

4/10 Poor

Sujay

Disliked: Staff & service, amenities, property conditions & facilities
3 star hotel with no amenities like dining or gym. Appeared understaffed.
Stayed 1 night in Jun 2022

2/10 Terrible

Ming

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and everyone one there was generous and kind. My room was clean and comfortable.
Stayed 2 nights in May 2022

6/10 Okay

ROCHELL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

DON'T use elevator closest to the check in desK

The room was comfortable. The check in process was simple. Some updates needed especially in the bathroom as the material on the bath has peeling and not a little bit. Also, 2 of the elevators are iffy. We stayed on the 2nd floor, pushed 2 on the elevator in which it stopped at 2 didn't open went upwards then slowly creeked down. My daughter informed the check in clerk his response was almost a "yeah we know" shrugged shoulder reaction. Nothing was done and the elevator on the opposite end won't light up 2nd floor if you push it so you only hope you land on the floor you selected. Last thing, you can take the steps but it won't lead you to the lobby just to the outside and you can't take them going up from indoors nor can acess it from the outside. Would NOT stay at this hotel again.
Stayed 3 nights in May 2022

4/10 Poor

LaToria, Longview

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was okay. Expect not knowing the pool, bar and restaurant would be closed. There was a roach in our room when we was getting ready to leave for the day. But the staff was really nice
Stayed 1 night in May 2022

6/10 Okay

ARTURO

Liked: Staff & service
Disliked: Amenities
Nice location nice staff. In refurbished but the overall areas dirty lack of maintenance. Getting old .
Stayed 2 nights in May 2022

4/10 Poor

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor communication

The Hotel manager was great and friendly we check in to room and when we got there we noticed the room was dirty and stains on the bed called the manager and he was sorry and got us into a new room quck and easy. The other complaint was we where not notified that the pool, bar, and restaurant where closed for remodeling until we got there and nothing on the Hotels.com website about the closures either so our kids where pretty upset.
Stayed 1 night in May 2022

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stay

Janelle checked me in and she was absolutely great! Very personable, welcoming and provided good information about the area. The hotel is being remodeled currently, the lobby and dining area look wonderful. However, you are not able to order food or use the pool or work out facility. My trip was short so I just had food delivered and crashed. I do hope they at least paint the outside of the hotel when I pulled up I was a little concerned ☺️
Stayed 1 night in May 2022

6/10 Okay

Gregory

Liked: Staff & service

Underwhelmed.

Breakfast was noted as included but they haven't served any food since October 2021. That was a huge disappointment and added to our expenses. They didn't even have fruit or to-go bags for guests like so many hotels did during covid. The room needs renovation. Sounds like other floors are in the process of renovation.
Stayed 4 nights in Apr 2022

4/10 Poor

Justin

The wifi wasn’t working at all and felt that my AC wasn’t working as good as should’ve been as well.
Stayed 1 night in Apr 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
There was no dining, no free breakfast and the room smelled terrible.
Stayed 2 nights in Apr 2022

8/10 Good

Shelby, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I love that the property was close by a lot of places such as restaurants and lounges. Also it was fairly close by Houston Hobby Airport.
Stayed 3 nights in Apr 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skip on this one.

Shower had no soap in dispenser, fire alarms did not work which is a safety issue, "fire watch patrol" notification posted, (there was none). There was so much dust in the room that I sneezed like one of Seven Dwarfs. Do better.
Stayed 1 night in Apr 2022

4/10 Poor

Jeffry

Disliked: Cleanliness, property conditions & facilities

DO NOT STAY HERE

This is by far the worst place I've stayed at in the last 4 years. 1. The hotel did not have room service, food, bar or anything because it was "under repair" however none of this was mentioned when we booked. 2. The hotel was disgusting, the minute I opened the hot water tap in the bathroom, brown water came out. The bathtub floor had yellow stains and hair on it. It's like it was not touched or cleaned for weeks. 3. Me and my fiancee had an event to go to right when we got into town so you have to understand we did not have time to switch hotels or find another spot. We had to get ready and head out. 4. I asked if I could get a late check out at 1 instead of a normal time of noon and the lady said that I couldn't because I wasn't an "elite" member or something. She said the most she could do is 12.30 but with all the disgusting finds and lack of services that were not mentioned at the time of booking, you would think that they would not be such sticklers about giving me a late check out 5. I would really want my money back, I remember also considering airbnbs and other hotels during my time in Houston and I definitely regret not choosing another place to stay. I would definitely recommended anyone considering this hotel to give them a call first to see the condition of the establishment and DO NOT believe the pictures on the website, the place is much more disgusting in real life.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Hotel

Bad hotel Renovations in progress Everything was closed Bad location
Stayed 1 night in Apr 2022

4/10 Poor

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

sigifredo

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival the hotel was not the same as advertised. The place was under construction, remodeling the gym, pool, restaurant and bar. Only one ice machine and microwave available on the 6th floor for the entire hotel. Multiple floors had safety hazards secondary to the construction . Minifridge in the rooms did not work and spoiled our food in the process. Overall disappointed with the hotel and expedia for allowing them to pose as a great establishment when in fact it is closer to being one accident away from a lawsuit.
Stayed 3 nights in Mar 2022

4/10 Poor

Rosi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly and were doing the best with what they had to work with
Stayed 1 night in Mar 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went down there for the BBQ Cook Off and when we got to the hotel found out that the Restaurant and Bar were closed for remodeling was pretty bummed about that. Would be nice if that information was available on the site for picking hotels
Stayed 2 nights in Feb 2022

10/10 Excellent

Nicholaus

Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Feb 2022