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"exceptionally helpful support staff. Room was excellent..However breakfast variety can improve"

"No hair conditioner"

"The breakfast and restaurant is excellent with very efficient staff. The spa was very nice. Our room was perfect. The laundry and housekeeping staff are very efficient and welcoming. The staff in reception is exceptional and always makes our stay memorable. They treat us like family. "

"Friendly and courteous staff. Location is close to the Hue Imperial City. Clean room, comfortable bed and pillows. Room is spacious and nicely decorated. Breakfast was nice, variety with Asian and wester food."

"Too wet to swim and pool was freezing. Loved the whole experience there. The spa treatments were good as well"

"-"

"The building is a bit old, and there was a water leak from the pipe under the sink, but when we reported it, the staff responded immediately and fixed it. The location is very convenient—within walking distance of the lively parts of town, yet quiet and peaceful. All of the staff were extremely friendly and kind. They also helped arrange a tour for us, even though we asked quite late in the evening, and they managed to organize it the same day. The evening before the final morning, we told them that we would be leaving earlier than the breakfast hours. When we checked out, they kindly prepared breakfast packs for each of us, including salad, a boiled egg, sausage, bread, butter, jam, a pastry, a banana, and a bottle of water. We are truly grateful for their kindness and hospitality. Thank you very much."

"We were told by owner that we had not paid yet , the scammer got paid and they try to jail us by saying if we didnot pay at counter one more time they will keep people illegally cannot checking out , I was told the receipt paid wasnot them I had paid to scammers "