"If possible I would give this hotel 0 stars but I have to give it 1 star. I booked this hotel through Expedia and got trip insurance just in case my family visiting from across the world had a delay. When I attempted to call to cancel or change my stay, a freshly graduated 18 year old from the school I teach at said she was unable to do anything on her end to help, didn’t have a manager answering, and didn’t have advice for me. (I don’t blame the child as I know she is smart, she clearly had poor supervisors).
When I got the key to my room, I entered and immediately was hit in the face with the smell of water damage and mold. When I went to inform the front desk the same girl said they were booked out. I have a severe allergy to mold, and needed to take my inhaler from 2 minutes in the dirty room. I asked for a manager to call me as I would not be staying there and wanted a refund for the room. I never got a call back, and my family paid almost $400 plus the cost of another hotel 20 miles away because of the mold."