2/10 - Tồi
Yolanda
03/12/2025
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ, nhân viên & dịch vụ
I checked in the day before Thanksgiving. The lobby was nicely decorated for Christmas. I was given room 101 a one bedroom suite. Walked up to the door and a blue garbage can is outside the door. Walked in, the room is outdated ( not a big deal). The issue :the fireplace didnt work( paid extra for a room with a fireplace) the bathroom door didnt close at all ( while taking a shower the door is open, the tv in the bedroom didnt come on. Irritated, went back into the living area to call the front desk and the phone didnt work either. Walked up there to the lobby and maintenence followed me back to the room. He concluded that the gas was cut off from the fireplace ( so no fireplace) and he worked on the tv and eventually went and got another remote and that one issue was fixed. The next day at check out I recieved a call on my cell reminding me checkout was at 12. Because she couldnt call the room
. I overheard the night before that the hotel was starting renovations. Understood, but I feel like I was basically put in one of the worst rooms they had. The hotel had plenty of rooms available.
Yolanda
Lưu trú 1 đêm vào Tháng 11, 2025