"Traders Hotel Kuala Lumpur was one of the most overrated hotel stays I’ve had in 26 years working in hospitality. The location and room view were excellent, but almost everything else fell short.
I prepaid about AUD $250 for 5 days of breakfast and gave up after the first morning. At roughly AUD $50 a day, it was poor value, with very limited international options. Worse, I watched juice being mixed from powder in full view, yet staff tried to suggest it was “freshly squeezed.” When questioned, communication suddenly became difficult. My refund request was acknowledged, but I was told it will take another fortnight to be applied.
The food and beverage offering overall was extremely weak. There were constant GrabFood deliveries morning and night, which says a lot for a so-called 5-star hotel. Even the overnight concierge staff had Domino’s delivered during my stay because it was cheaper and seemingly better than the hotel pizza.
Service felt cold and indifferent. Our room water was never replaced. Simple requests felt like a burden.
The pricing was absurd: around AUD $14 for a small Heineken and AUD $28 for a half pint in the “SkyBar.” The SkyBar itself was badly misrepresented — more like a humid indoor pool area full of noisy children than a luxury rooftop bar.
This hotel trades on brand, view and location, but in my experience it does not deliver genuine hospitality."
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