"The listing showed photos of a studio with a bathtub, which was the main reason we chose this resort. We drove from Perth and cancelled another booking to stay here, only to discover that our room had a shower instead.
When I raised the issue at reception, I was initially told that this was the room allocated to us. After further discussion, and showing the photos from their website, I was informed that it was the only studio of that type with a shower. The receptionist eventually offered to move us to a similar studio with a bathtub the following morning, which he did.
The first room had several issues. The windows vibrated throughout the night, making it difficult to sleep, and the shower floor appeared heavily stained and in need of a deep clean. The mattress was also extremely firm and uncomfortable.
The second room was quieter as the windows did not vibrate, but the mattress was even less comfortable than the first. We had to improvise extra padding to make sleeping easier.
The positive points were that the receptionist was friendly and welcoming, and the studio was equipped with plates, glasses and cutlery.
Unfortunately, the overall condition of the accommodation and the lack of sound insulation were disappointing. The walls seemed very thin, and we could clearly hear people walking past, conversations from nearby rooms and flushing noises.
Based on our experience, we would not choose to stay here ever again."
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