"This was the worst hotel experience of my life. i booked the room through expedia and upon check in i was given the wrong room. i got a room with one queen, non smoking. they put me in a room with two twin beds. when i asked for my room to be corrected they put me in a smoking room. the room was also filthy, the bathroom clearly hadn’t been cleaned. there was pee all over the toilet seat and the toilet paper was obviously never changed. i have asthma and cannot stay in a room that’s been smoked in. when i went back to the front desk to ask for a refund, the manager said he couldn’t do anything because the room was booked thru expedia. i called expedia for help, and they called the manager and informed me that the manager was refusing to refund me. i had to just give up and check out and find a different hotel, without receiving any of my money. "