"GIRLS TRIP - We had a wonderful time despite the weather (raining).
Staff/Waiter- Zoraida was excellent amongst others, pleasant/friendly/cheerful/accommodating
Restaurants - Mexican and Dominican were our favorite! The fried chicken from the beach area is a MUST!!!
Entertainers - Luis and Ramon were awesome! Shows/bingo/miniature golf/night club all great!
Room - AC worked/clean room/spacious/balcony
Suggestions to make stay more pleasant:
-Remove the extra charge if you get there early before check-in time in order to be able to eat/use facilities (never heard of such thing - Esmeralda needs more training on how to relay message)
-Let you make reservations for dinner when you check-in for all the days and NOT have to wake up early 9am to make the reservation for that night only.
- Change policy of having to return the towel daily.
- Provide umbrella at check-in like the towel card since NOT all rooms had them as we were told.
- Phone was not working so it was difficult to communicate of any issues presented (needed iron/umbrella/leak in bathroom)
- Coffee should be provided at the buffet/breakfast, they have a cute coffee shop/pastries (which should give larger cups) so that was a little inconvenient early in the morning when you need that coffee!!
Overall, this resort is great/small/everything you need is close by, great staff/food/entertainment! I recommend and definitely go back.
Hope management takes suggestions into consideration and make adjustments.
Thanks"