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Great onsen, quiet and clean

I LOVED the Sheraton Kagoshima and wish we'd stayed here for more than one night. I booked an overnight stay in the city on the way back from Yakushima island. I wasn't expecting too much but absolutely fell in love with this hotel. Everything about it was excellent. The staff are spectacular throughout - charming, friendly, helpful and upbeat - also clearly proud of the hotel. The hotel itself is brand new, impeccably designed, super stylish and one of the most user-friendly properties I've...

The hot springs, including private ones, are amazing (and sulphurous), and so are the views from the hotel. The food is simple and good, both at dinner and at breakfast. On the other hand, rooms have cheesy smell to them, probably from mold; wifi is very weak.

We had a fantastic stay here with our two year old and four month old. The baths were great and also had a sauna and cold pool, and the room was very clean and comfortable. The kaiseki dinner and breakfast were superb and there was a menu in English. Our host Sarina was wonderful. The hot sand onsen is a short walk from the hotel and was very easy to get to. We loved the small touches for the children with the kids’ yukata robe and Anpanman slippers and the manager brought our car right to the...

Great hotel, spacious rooms, clean and great staff

Convenient location, with a short walk to main shopping streets and bars/restaurants. Clean room and friendly staff. Very good value for money.

The convenience of being at the station is a bonus and the staff are very helpful.

Wonderful front of house staff, who were so helpful to me when I made a mistake with the bill. They are so kind. Rooms were really clean and ideal location.

The hotel was well placed for the 10 Conn man shopping centre and men buses around the city and only a 20 minute walk from Kagoshima real station. The hotel was very clean. The room was clean inside the room. It had a mini kitchenette with hot plate, pans, cutlery, kettle, fridge and a microwave which we did not use, but would've been handy if we had known. Rooms are only cleaned every three days, but your towels are replaced and bins are emptied every morning. Bathroom is very good with a bath...