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"Always a pleasure to stay at this hotel; friendly staff, decent sized rooms, free amenities, amazing rooftop outdoor onsen which accommodates tattoos if covered. "

"This is my second time staying at Richmond Hotel Matsumoto. Just love it."

"Onsen was nice"

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

" Clean room and friendly staff."

"I would stay here again when visiting this area again. Excellent hotel and service. "

"Loved this location. Walkable to the train station with all the perks of a typical Onyado Nono accommodation. This location is perfectly maintained, the staff is friendly, and the food is exceptional. One of our favorite Dormy Inn experiences in all our travels. You won't regret staying here!"

"Incredible value. Made is feel like special guests. Two people showing us to our rooms. A shuttle driver running after us to offer a ride to the train station (we didn't know there was one). Fantastic open bar cocktail hour. Delicious breakfast buffet. "

"All the above. Arigato!"