"No complaints, not a single one."

"No issues during my stay. Parking was easy and the gym was clean."

"Jeremy should be given a raise and a half. He's incredibly helpful AND professional. We've stayed here multiple times and Love the location."

"My fourth stay at the Kalamazoo House didn't disappoint. As always, Amy is a delight and the breakfasts are a great start to a day. The room was in excellent condition and everything worked as expected. Can't wait to have an excuse to come back."

"Never did get into a room. Arrived at 3 PM and we’re told they didn’t have enough staff cleaning rooms so there would be a wait. Many people waiting in the lobby. We came back at 8 PM and they still didn’t have any rooms. Seems the staff walked out earlier in the day. Luckily found another room about 20 minutes away. The town was sold out because of graduation and a wedding. I worked in hotels for many years and this was the worst I’ve ever seen. I’ll never stay at a Holiday Inn Express again."

"The hotel cancelled my res"

"Nice room, friendly staff and perfect location for us to go to the Kalamazoo Nature Center."

"everything was wonderful."

"The staff were very helpful and happy. Upon arrival, the individual at check in gave all the helpful information about the building. Very family friendly and a great price."

"Easy and hassle free check in. Staff was friendly and helpful. Rooms were clean. Continental breakfast was great, many different options. I wish they had a pool, but thats it. Everything else was top notch."

"Had a great stay, was in town for a dog show. Had our dogs with us as well as had several others in the hotel for the dog show as well. Never heard another dog or even person the whole time while inside so was very impressed that it was so quiet. The breakfast was decent. The down comfort was a bit discolored and kinda stained a bit but the sheets were nice crisp bright white. The room was clean and nice, there was some damage to the back of the bathroom door from a previous dog. The carpet was...

"Great place in all aspects!"

"The third floor smells bad.. there was also water on the carpet in my room next to the window and it makes entire room smell bad"

"I booked Upjohn House but was told I had to come to Henderson Castle to get the keys, and I should stay there instead. It was nice enough, the setting of Henderson Castle is beautiful. I had a lovely French breakfast my first morning, but when I came down the second morning, no one was around, I was told breakfast was from 6:30-9:30, and I was downstairs at 7:00. So no breakfast the second day, I was really disappointed as I left the place. I liked my little room, the bed was comfortable and...

"Easy check-in after a late arrival, room was clean and comfortable"

"My room was not that clean, the security bar on my door was broken, the pool room was not that clean. No one was at the counter whenI needed help and the air conditioner didn't work that well."

"Staff really nice. We were low on body wash and shampoo and they were able to get it to us fast. Breakfast was ok. Pool was clean."

"The staff were very professional and knowledgeable. The free breakfast was amazing. only one thing no one clean my room Sat morning. "

"Had to buy linens and towels at local Walmart bc there were none provided."