"This is my second time staying at this property in four years. From 2022 until now, the device has remained unchanged. The staff is very friendly and helpful. I’d definitely recommend the property and return again."
"It’s a new hotel which opened just recently. Accordingly the interior and amenities are fresh and modern.
The staff was friendly but unfortunately not up to the standard of the hotel. Services like breakfast, laundry, restaurant etc. don’t match the quality criteria of a 4* hotel.
Very noisy on some evenings until late night due to loud banquets on the upper floor."
"Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala. "
"Checkin is 2-3pm, not 11am as per Expedia. Too conservative on resources, water dispensers are switched off, a/c is off in some rooms like gym, bathrooms didn’t smell good or fresh, etc Price was decent though considering alternatives. "