"We stayed at Plitvice Holiday Resort for a family holiday with three young children and unfortunately left very disappointed.
We specifically booked this resort because of the family facilities and pool area, which looked beautiful online and were a major factor in justifying the high nightly price we paid (£285 per night). Before arrival we received notice of construction works, but were reassured that all facilities would remain open.
On arrival, however, the resort felt heavily affected by ongoing building work and parts of the pool area/access were closed off. The overall atmosphere was very different from what had been advertised and from what we expected for a relaxing family stay.
The resort later stated the pool was technically open via another entrance, but this was not made clear to us at the time and the overall experience did not reflect the premium family resort we believed we had booked.
We also dispute the statement that guests were offered the opportunity to modify or cancel bookings after receiving the construction email, as this option was not provided in the communication we received.
Because the facilities and environment were not as expected for travelling with young children, we decided to shorten our stay and leave early.
Most disappointing of all was the dismissive and defensive response we received when raising our concerns afterwards. Rather than acknowledging the genuine impact the construction and disruption had on our family holiday, our com"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
