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Cross Keys Hotel

3.0 star property

Choose dates to view prices

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Single Room

Room

Single Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Room

Standard Double Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room

Room

Classic Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Map
36-37 The Square, Kelso, Scotland, TD5 7HL

Similar properties

Exterior
The Wheatsheaf at Swinton
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 107 reviews
The price is 2.549.727 ₫
4.820.127 ₫ total
includes taxes & fees
14 Jan - 15 Jan
The Wheatsheaf at Swinton

Property amenities

Restaurants on site

  • Saddlers Restaurant
  • The Oak Room

Policies

Payment types at the property

Important information

Property is also known as

Cross Keys Hotel Kelso
Cross Keys Hotel
Cross Keys Kelso
Cross Keys Hotel Kelso, Scotland
Cross Keys Hotel Hotel
Cross Keys Hotel Kelso
Cross Keys Hotel Hotel Kelso

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Reviews

Cross Keys Hotel Reviews

8.0

Very good

8.4

Cleanliness

9.0

Location

8.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 14 out of 48 reviews
Rating 8 - Good. 21 out of 48 reviews
Rating 6 - Okay. 10 out of 48 reviews
Rating 4 - Poor. 3 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was poor but otherwise enjoyable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full Scottish Breakfast was excellent we also had a evening meal there that was good
Stayed 1 night in Dec 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Our day stay was very nice staff were very helpful room was a bit worse for wear but comfortable enough as weren't in room for too long
Stayed 3 nights in Apr 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Location was good in the centre of the town with easy access to all the shops. The bedroom was comfortable and cosy with good views of the town square. It was nice to see and hear the Kelso Folk Club music.
Stayed 1 night in Mar 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Warm and welcoming stay after a long drive
Stayed 1 night in Jan 2019

8/10 Good

Lar, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

A last minute choice due to a cancelled cruise the Cross Keys stay was a pleasant few days.
Stayed 1 night in Sep 2018

10/10 Excellent

Howard, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect town-square hotel

Kelso is a beautiful border town, delightful to visit, and the Cross Keys Hotel is perfectly located on the town square. Excellent facilities, lovely room, and best of all for an old hotel for older people like myself, it has a lift!!
Stayed 1 night in Jun 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Staff were amazing, friendly and welcoming. Be prepared for large portions of food, but well cooked. Look forward to returning.
Stayed 5 nights in Jun 2018

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Never Again

Room was absolutely shabby and dated, felt like I had gone back to the 80s! Awful! Noise from the guests in the room above us, noise from the guests next to us! The cleanliness had a lot to be desired too. Far better hotels out there - even Premier Inns, that charge only a fraction of the price. How are these prices justified? Food was mediocre too. The only positive thing I can say was that the staff were lovely and helpful, the only thing going for this hotel. Oh despite advertising WiFi, there was none.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very central. Staff kind. Room a bit dated and bathroom could do with refurbishment. Certainly would recommend this hotel.
Stayed 2 nights in May 2018

8/10 Good

Graeme

Liked: Cleanliness, room comfort

Pleasant comfortable but needs updating.

it was pleasant enough hotel comfortable but our room was reasonably clean but don't think this is the fault of anybody it needs updating bit old fashioned however having said that it on third floor so maybe in the process of updating.

10/10 Excellent

wat, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Country town hotel

The hotel is located in the town square in a prominent position with a very nice facade. The entrance and reception is very modern and has been beautifully finished. The hotel was built some 250/300 years ago and has been totally refurbished to a very high standard. It has 3 floors connected by a lift which is vastly superior to the normal type found in most hotels. The corridors have all been recently refurbished and carpeted, once again excellent quality. The dining room has been refurbished using light wood, an excellent menu, all freshly cooked and using local ingredients where possible. We had a double room refurbished in mahogany, plenty hanging and drawers space, a desk, tea and coffee facility and an ensuite with bath and shower. We cannot speak to highly of the hotel.
Stayed 1 night in Feb 2018

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Lovely location. Tired rooms.

Lovely location. Just a shame about the very tired decor in the hotel rooms! Reminded me of on call rooms when i worked in a hospital 15 years ago. Get with the times! Think woodchip wallpaper.
Stayed 2 nights in Oct 2017

8/10 Good

maxi, south yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.room could do with update

Check in on arrival was quick and smooth,with very friendly and welcoming staff. The room itself was very clean and had all the basic requirements.the bed was comfortable but the pillows a little on the firm side. The restaurant area was lovely and we enjoyed several meals there.again service was excellent and the food good.
Stayed 2 nights in Sep 2017

6/10 Okay

David

Liked: Staff & service, room comfort
Absolutely average
Stayed 1 night in Aug 2017

8/10 Good

BOP, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great parking

Location was excellent Shopping and food all within walking distance
Stayed 1 night in Aug 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Review

Excellent and clean hotel. Staff very good and friendly excellent breakfast. Will definitely stay again
Stayed 1 night in Jun 2017

6/10 Okay

Howard

Disliked: Property conditions & facilities
i thought I was tired

8/10 Good

martin, bathgate

Liked: Cleanliness, staff & service, property conditions & facilities

Kelso

Kelso is a lovely place with very friendly people and is situated in the borders. We chose to stay at cross keys hotel which is situated in the town square in the heart of kelso cobbled stoned town centre. The hotel was nice clean a bit old fashioned in places the room itself was good only fault was the double bed which was 2 singles pushed together other than that it was good.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in central location

The 3 of us had a lovely stay at cross keys and all the staff were nice and friendly, We were in the family room with (2 rooms ajoining with 1 bathroom) twin and a double with a sitting area for us all so nobody felt left out All the food was lovely from breakfast to dinner at night The only fault was that there was no view as it was at the back /side of the hotel with nets between the Windows but on the plus side the rooms were cosy and quiet

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable stay

Great staff, pleasant traditional decor and reasonable price-would stay again. Only down sides were very low water pressure in the shower (easier to have a bath) and wifi connection in the room was temperamental.

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Friendly staff, slightly dated decor.

I stayed at the Cross Keys on a business trip recently. The public areas of the hotel were nicely decorated and staff were friendly and helpful. The décor in the room was quite dated, although I understand they are in the process of upgrading the rooms and this can take some time. I slept well and there was plenty tea, coffee and water provided in the room. The wifi speeds were excellent for an older hotel. The only problem was that I couldn't get the shower to work - it was an old-school connected to the bath taps number and I couldn't figure it out, so had to have a bath instead.

4/10 Poor

peter, Devon

Liked: Staff & service
Disliked: Cleanliness, room comfort

Poor room.

Lovely looking hotel from the outside but the ensuite to our room was in very poor condition. There was mould around an old plastic bath. The shower was difficult to use and the paint was peeling off the wall. There were also a few cobwebs on the ceiling of our bedroom.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a regular journey breaker always a good standard and Kelso is an attractive town

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We stayed for a few nights the hotel staff were friendly the room was clean and the bed was comfortable , however the shower was awful needs updating