Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Sign up, it’s free
Feedback

Cross Keys Hotel

3.0 star property

Choose dates to view prices

Photo gallery for Cross Keys Hotel

Front of property
Superior Room
Reception
Bathroom
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Room

Classic Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Room

Single Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Room

Standard Double Room

Highlights

Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
Iron/ironing board
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
36-37 The Square, Kelso, Scotland, TD5 7HL

Property amenities

Restaurants on site

  • Saddlers Restaurant
  • The Oak Room

Policies

Payment types at the property

Important information

Property is also known as

Cross Keys Hotel Kelso
Cross Keys Hotel
Cross Keys Kelso
Cross Keys Hotel Kelso, Scotland
Cross Keys Hotel Hotel
Cross Keys Hotel Kelso
Cross Keys Hotel Hotel Kelso

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Cross Keys Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 48 reviews
Rating 8 - Good. 21 out of 48 reviews
Rating 6 - Okay. 10 out of 48 reviews
Rating 4 - Poor. 3 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was poor but otherwise enjoyable stay.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full Scottish Breakfast was excellent we also had a evening meal there that was good
Stayed 1 night in Dec 2019

10/10 Excellent

George

Stayed 1 night in Nov 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Our day stay was very nice staff were very helpful room was a bit worse for wear but comfortable enough as weren't in room for too long
Stayed 3 nights in Apr 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Location was good in the centre of the town with easy access to all the shops. The bedroom was comfortable and cosy with good views of the town square. It was nice to see and hear the Kelso Folk Club music.
Stayed 1 night in Mar 2019

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Warm and welcoming stay after a long drive
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018

8/10 Good

Lar, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central location

A last minute choice due to a cancelled cruise the Cross Keys stay was a pleasant few days.
Stayed 1 night in Sep 2018

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018

10/10 Excellent

Howard, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect town-square hotel

Kelso is a beautiful border town, delightful to visit, and the Cross Keys Hotel is perfectly located on the town square. Excellent facilities, lovely room, and best of all for an old hotel for older people like myself, it has a lift!!
Stayed 1 night in Jun 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Staff were amazing, friendly and welcoming. Be prepared for large portions of food, but well cooked. Look forward to returning.
Stayed 5 nights in Jun 2018

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Never Again

Room was absolutely shabby and dated, felt like I had gone back to the 80s! Awful! Noise from the guests in the room above us, noise from the guests next to us! The cleanliness had a lot to be desired too. Far better hotels out there - even Premier Inns, that charge only a fraction of the price. How are these prices justified? Food was mediocre too. The only positive thing I can say was that the staff were lovely and helpful, the only thing going for this hotel. Oh despite advertising WiFi, there was none.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very central. Staff kind. Room a bit dated and bathroom could do with refurbishment. Certainly would recommend this hotel.
Stayed 2 nights in May 2018

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in May 2018

8/10 Good

Graeme

Liked: Cleanliness, room comfort

Pleasant comfortable but needs updating.

it was pleasant enough hotel comfortable but our room was reasonably clean but don't think this is the fault of anybody it needs updating bit old fashioned however having said that it on third floor so maybe in the process of updating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

wat, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Country town hotel

The hotel is located in the town square in a prominent position with a very nice facade. The entrance and reception is very modern and has been beautifully finished. The hotel was built some 250/300 years ago and has been totally refurbished to a very high standard. It has 3 floors connected by a lift which is vastly superior to the normal type found in most hotels. The corridors have all been recently refurbished and carpeted, once again excellent quality. The dining room has been refurbished using light wood, an excellent menu, all freshly cooked and using local ingredients where possible. We had a double room refurbished in mahogany, plenty hanging and drawers space, a desk, tea and coffee facility and an ensuite with bath and shower. We cannot speak to highly of the hotel.
Stayed 1 night in Feb 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Lovely location. Tired rooms.

Lovely location. Just a shame about the very tired decor in the hotel rooms! Reminded me of on call rooms when i worked in a hospital 15 years ago. Get with the times! Think woodchip wallpaper.
Stayed 2 nights in Oct 2017