Khách sạn Kew Gardens

"Hotel is great, service is really bad. "

"Hotel does not match online images at all. Rooms were filthy around the beds and baseboards in both room and bath. Beds were not comfortable and you could hear everything. The staff however was friendly enough. "

"The a/c was too noisy, which made it difficult to sleep"

"Great location. Walking distance to many sites, including Grand Central Terminal."

"So if the staff are reading rhis, I wonder if a Platt or a longer Platt name has ever stayed there, other than me? I laughed with the staff about wanting to stay here because my last name is Platt..... (a few letters longer). I had a magical stay. I enjoyed the rooftop. The service was prompt. The rooms were clean, the showers worked, i'm in downtown new york city, what else can you ask for? Next time I come to new york, I'm staying here especially now that I know the neighborhood better."

"The room way tiny, but that’s NYC. For the price it was perfect. It’s an older building, but the location was perfect and for the price I’d stay again!"

"Very nice plate to stay."

"I was extremely disappointed with my stay at this hotel. Charging a resort fee without offering actual resort-style amenities felt misleading and unjustified. The room itself had multiple issues — the sink was clogged, there were no accessible outlets near the bed, and despite being assigned a non-smoking room, the entire room smelled strongly of cigarettes. To make matters worse, customer service was nearly nonexistent. Any communication or requests had to be handled online, and the front desk...

"Wonderful staff willing to help with anything we needed! Would highly recommend."

"I love it"

"The check in process was horrible. The receptionist wasn’t friendly. If you didn’t ask her questions you would be confused because she wasn’t giving out formalities of the location. You had to be fully aware of the process before walking up. I alerted the management that she was very unkind and not friendly nor helpful. He was very apologetic, but that was completely it. I would not rebook with them the parking was horrible as well. She explained to me I should’ve read the fine print. WOW."

"Clean friendly staff easy check in, good location "

"The staff was so nice, they offered to keep our luggage after we checked out before we had to leave the city "

"This hotel was a great price in a safe area of NYC. Only downside was no onsite parking which is not unusual in Manhattan. "

"Rundum ein klasse Aufenthalt! Schöne Lage des Hotels und je nach Zimmer mit einer top Aussicht auf die Brunnen und das One World Trade Center. Das Zimmer war sehr geräumig, das Personal sehr zuvorkommend und hilfsbereit. Wir würden wieder kommen."

"Was an okay property. Elevators run pretty slow, but the heat in the room worked well."

"Me & my cousin stayed for 2 days and it was perfect for our stay we was close to everything the staff was nice the bar was nice overall I would stay again definitely will be my go to."

"The room was clean, however there was no refrigerator, no drinking glasses, or other amenities typically found in hotels"

"Clean neat property in a great location. Front staff was very welcoming and provided a lot of information about the area"