"I have stayed at Wyndham properties before, including locations in Dallas and Las Vegas. Unfortunately, this property was poorly maintained throughout.
From the moment I entered the lobby, it was apparent that the facility was not being properly cared for. The furniture was stained, scratched, and visibly worn. It appeared that management was either unaware of these conditions or had chosen not to address them.
The lack of maintenance extended throughout the property. From the pool area to the elevators, floors, and fixtures throughout the property, there was visible dirt, damage, and general neglect. It appeared that routine cleaning and maintenance were not being performed. My initial room had a ceiling leak that had been poorly repaired. The leak had clearly existed for some time, as mold was present and the wallpaper was bubbling and peeling away from the wall. In addition, the furniture was broken, the balcony showed signs of mold and rust, and the outdoor furniture was dirty and unclean. Overall, the room resembled accommodations several levels below what one would reasonably expect from a Wyndham property—more akin to a student dormitory than a hotel charging premium rates.
I paid more than $1,400 in advance for this 7-day stay, and the condition of the hotel did not justify that expense. Had I known the true condition of the property, I would not have booked this hotel. The experience was extremely disappointing and far below the standard I have come to expect."
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