Verified review
8/10 Good
Johan
4 Jan 2020
Liked: Staff & service, property conditions & facilities
Thank you!
I kind of have a mixed review about this hostel. But my mixed feelings are because of a person that works there. After lots of thoughts, I decided to name it. Eddie, THANK YOU for being so amazing, helpful and friendly!!! Thank you for waking up super early on 1 January to make sure I am up and on the taxi to make my flight in time! Then, Anthony, i must say, your personal customer skills needs allot of work my man. I was really not impressed by the way you treated me and made me feeling small because i complained about something. You never really went out of your way with anything. If it wasn't for Eddie, I would have checked out on day one! We never even got the so called promised island tour from you! I really hope the necessary people do see this review and tap you over the fingers. Because you are giving this place a bad name!! Another issue I had is the fact that our room was briefly cleaned daily, but super briefly. Never my bed got made up nor clean bedding, like promised in your booking information. I would suggest that you guys have a look at your online information and change your things to match what really happens in your hostel. But otherwise this place was really nice and their bar and restaurant had really amazing prices and amazing food!
Stayed 5 nights in Dec 2019