"The hotel was impeccably clean and I slept like I hadn't slept in weeks. I did not have the breakfast, but it's apparently legendary. My only issue was with the self-check-in. The person in the check-in area simply repeated that I self-check in through the computer in the check-in area. I didn't book directly with the hotel so my reservation number did not work. I asked for help and I simply received the repeated reply of "self-check on the computer." Had this person clicked even one button for me, I would have been able to take it from there. As it was, it took me nearly 20 minutes of trying and failing, asking for help, looking for alternative means of checking in, etc. Eventually, I was able to check in through trial and error and everything was fine after that. But after a long day of traveling, this experience was incredibly frustrating and the staff member was seemingly quite averse to even getting me started in the right direction. Again, everything else about the hotel was absolutely fabulous."
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