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"Staff on the front desk was very grumpy, didn’t smile or interact, did bare minimum at check in. "

"We stayed at Megasaray Westbeach in the second week of November and had an amazing time. We were a group of 18 people travelling from different countries for my brother’s wedding in Antalya, and the hotel handled everything flawlessly. The staff were great from the moment we arrived. Everyone was attentive, honest, helpful and always smiling. Nothing was ever too much trouble. The hotel has recently introduced an off season concept with breakfast only, half board and all inclusive. Even with some areas closed during this period, mainly the food court, the all inclusive option was still good value. The food quality was very good, with plenty of variety throughout the stay. Drinks and pasties were also very nice. The hotel was genuinely fully booked for a couple of days while we were there in November, which says a lot about the level of service they maintain. A few members of our group were staying elsewhere and visited us at various times. Management were very understanding and even allowed late visits (after 9 pm). They even offered complimentary tea for our visitors which was much appreciated, especially since many all inclusive resorts are strict about outside visitors. A special thank you to Sadaf from guest relations who was fantastic and went above and beyond to ensure we had a pleasant stay. She even helped us with a few last minute wedding related arrangements (noting the wedding was outside and unrelated to Megasaray) and made sure everything ran smoothly. "