"Very neglected resort. No money is going into the rooms/villas. The staff is hit & miss, pressured upselling for everything if not registered to the all-inclusive option. Management is pinching Pennies anywhere possible. Arrived at 8pm on a Tuesday night and the lobby was dark and no one to provide info. On hours for restaurant, how to connect with wifi or password, no one to help with linens, no bottled water or prepackaged snack for the room. We had a security guard drag our carry-ons through dirt and gravel to our room as a welcome. The beach/ocean is ankle deep most of the day, not suitable for swimming with all the huge rocks in the way. Expensive meals and drinks. Not what we saw on this website, I hope this helps others."