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"At at first glance the hotel room seemed great It had a double occupancy Jacuzzi in the room, using it is dangerous, no rubber mats in it or just outside on the polished tiles. This resulted in me slipping and falling twice whilst getting out of the Jacuzzi, injuring my back as per the photograph, when I for the reception staff to report my injuries and the negligence in not providing rubber mats they just dismissed it, as if it was normal. The hotel had obviously been completely renovated in the recent past and they seem to have spent so much money on the main alterations but there had no money left for the basics. Faults not a double bed, 2 singles together, 2 single duvets. wash handbasin very shallow water gets out there is no surround at the basin, no where to put your toiletries no plastic glasses in bathroom not enough electrical plugs ,and some in inaccessible night stand very small pillows a joke, about half the size of normal no over the bed lights for reading in breakfast room no water hot enough to make tea the desk in the room , way too small Staff must not be from Krakow as their local knowledge was zero serving hot breakfast on cold plates All furniture in the room was very cheap and nasty reception seats were you await your airport ride most uncomfortable I have ever sat on. dangerous going to bathroom at night, lights operated by switch on wall , impossible who see should be motion activated. Could have written a lot more but only 1500 characters allo"

"Wonderful stay"

"Great hotel to stay near the airport. Clean, convenient, great breakfast"

"Every aspect of the hotel was excellent "

"The hotel was staffed by very friendly concierge and cleaners. We enjoyed a massage which was really delightful after Krakow marathon"

"Super clean and well kept"

"We had a great stay at the Holiday Inn. The room was a good size, comfortable beds & a great shower. We couldn't see much sky out of our window, which was a bit disappointing. However, it was great to have access to a water cooler on each floor. Would recommend."

"Great hotel for a short visit to Krakow, 20 mins walk from old town and the perfect spot to stay in Krakow. Eveything is within walking distance , restaurants, shops and even public transport links very easy Hotel room was amazing and just perfect Amazing staff who helped us massively, by booking a trip to Auschvitz and Birknau for us as we thought there was no availablity , luckily due to the staff member we were able to go. I couldn’t recommend this place enough"

"We had a great stay at Puro, upon arriving, we were greeted by Sebastian at the reception desk.What a terrific employee. We were greeted with a warm smile, a highly competent and very professional gentleman. The hotel was clean, our room very quaint and cozy. The bathroom was very modern and luxurious. We had a great stay. We had a small dog and she was also very happy. Highly recommend....very accommodating staff. Sebastian brought us an ironing board and iron instantly after requesting. Extremely friendly, kind and helpful staff. Thank you for an excellent weekend stay!!"