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"We received a wonderfully warm welcome to the hotel from professional and attentive staff. We were on holiday to celebrate our silver wedding anniversary and the hotel was absolutely perfect for us. Our bedroom in the attic was gorgeous with an extra large, divinely comfortable bed, fresh linen and towels, hot drinks facilities, a small fridge, hair dryer and soap/shower gel. We felt at home immediately. Staff at the hotel were 5***** plus! Such warm, hard working and responsive people - if we said we needed something it appeared within 5 minutes (and we were on floor 3!!!). The roof top balcony is beautiful, with views of the castle which were especially stunning when lit up at night. The location of the hotel in the old town is perfect - a 15 minute walk (up lots of stairs and through gorgeous winding streets) to the beautiful old Santa Cruz area with its famous ‘blue pots’ street, 30 seconds to the lively at the Santa Simone square with restaurants and bars, and 10 minutes to the marina. I’ve seen reviews complaining about tiny rooms with small bathrooms and would counter these by saying the website makes it clear that some rooms are for 1-2 guests while others are a double room. I did notice both options when booking, looked carefully at each and realised a true double is the room for 2 persons. The double room was spacious, luxurious and immaculately clean. The hotel also benefits from the character of an historic building. Thank you to the team for the best stay ever!!!"

"A lovely getaway — mostly — with a few avoidable niggles Overall, this was a really enjoyable and great value stay, and the staff deserve a special mention — particularly Oscar at the bar, who was consistently friendly, attentive and hardworking throughout our visit. The resort is generally a quiet, relaxed and welcoming place, which is exactly what we were looking for. Most of our stay lived up to that perfectly. That said, a couple of things stood out as slightly odd. During one session by the indoor pool, heavy rock music was being blasted at full volume while a single person took a water aerobics class right next to the sun loungers — a rather bizarre combination that didn't quite fit the atmosphere. More significantly, on our final day a large group of men — possibly on a stag do — decided that everyone around them needed to share in their music, played loudly through a portable speaker. As the day went on and the drinks flowed, the volume crept steadily higher. It did put a dampener on what had otherwise been a very pleasant stay. This is really a management issue — a quiet, polite word from a member of staff asking the group to keep the noise down would have made all the difference. It's a shame, because the resort is genuinely a great spot and the majority of our time there was really positive. Would still recommend, but management would do well to be a little more proactive in preserving the peaceful environment that makes this place special."

"Clean room "

"Poor parking. Under renovation. Noisy. Excellent staff and walkable "

"Fantastic place in the middle of the city center. Literally a few steps from everything you want to see. The staff is super helpful. Rooms are well maintained. I very much recommend this place. Thank you!"

"The hotel was extremely clean and spacious, the breakfast was fantastic and the staff could not be more helpful with diatry requirements. The only thing I would take into consideration when booking this hotel is that the pool is not quite as it looks on the photos, when we went up in the evening there were resturant tables right up against the pool edge and it would have been very uncomfortable going into the pool. If you are not fussed about having a pool this hotel is perfect, clean, quiet, great food and brilliant location! "

"Fab place all round "

"A little disappointed as I was hoping for area for omelettes "

". The hotel definitely needs updates. Staff was OK. They should inform you better about the parking reservations because on their website shows they have parking on site, but it’s just for people that reserve the parking and there is no way to reserve the parking through Expedia as well so they should advertise me a little bit better room wasn’t that clean I’ve been to hotels in Alicante, that was cleaner this one was definitely not it in the shower didn’t function correctly. Creating a big leak outside the shower door"