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"Internet was horrible, and basically not available anywhere on property. At one time, had access, very slow, in the restaurant."

"The room and hotel grounds were lovely, and the Dominican breakfast was delicious. The staff—especially Thanou and Luis—were incredibly warm and welcoming. My main feedback is that the atmosphere felt a bit too quiet at times. When I wanted to relax by the pool, it was often empty with very low music, so it lacked some ambiance. After breakfast, staff presence also seemed to disappear. It would be great if there were more offerings during the day—something as simple as poolside drinks like piña coladas could really enhance the experience."

"This is by far the BEST hotel I’ve ever stayed at in my ENTIRE life. You are welcomed by warm, nice staff who look actually delighted to work there and wanting to ensure your stay is enjoyable. They go out of their way to help, give you recommendations, ask about your day / get to know you more, and do it all with a warm smile on their face! The place is STUNNING! Whoever designed the place did a fantastic job. The architecture, art, and style of the hotel is simply breathtaking. The rooms are so comfortable cozy and cold! Highly recommend treating yourself to the room with the private patio and tub. My partner and I had an incredible, relaxing, and fun time here — CANT WAIT TO COME BACK TO PARADISE!"

"Clean room fresh breakfast "

"Very good breakfast. Nice staff and beach view was amazing "

"This stay completely ruined our trip. From the moment we arrived, everything was disorganized. The parking was locked, there were no signs or staff, and reception was empty. We found a staff member in the restaurant after ~20 minutes. Check-in took about 30 minutes, and only at the end we were told it starts at 3:00 PM (it was 2:30 PM). This could have been said immediately. The room had serious issues: • windows don’t lock • the safe doesn’t work (no lock) • TV not properly installed • strong chemical smell • poor cleanliness (dead mosquito, wet toilet seat) We asked to fix the windows, but were told none of the rooms have locking windows — this is considered “normal.” The safe issue was “solved” by giving us a separate lock with a ~$200 penalty if lost. Safety is clearly not a priority. Staff kept saying “nothing happens here,” which is not acceptable. At one point our car was blocked. I went to the restaurant (no one at reception), but the music was extremely loud. Even after asking to lower it, I still had to raise my voice to communicate, which was taken negatively. Staff response was unprofessional. The owner interrupted, didn’t listen, and suggested we take a refund and leave instead of fixing anything. We stayed only because it was Semana Santa and no alternatives were available. The only positive was the restaurant — good food, especially mangú. Conclusion: Does not meet basic standards of safety, organization, or service. Not recommended."

"Incredible place, beautiful facilities and wonderful staff."

"Lo mejor el desayuno.."

"This resort stands out as the premier budget-friendly option in the Cibao zone, particularly for families. While it offers high-end dining and exceptional staff service, the aging accommodations are a notable contrast to the high quality of the amenities. Key Highlights: Family & Kids: The resort excels with a dedicated kids' club featuring GPS safety trackers and a passionate staff. The water park and pool "bubble parties" are major highlights, though management should consider adding safety barriers on curved slides and a snack station near the gym area. Dining: Food quality is impressive for the price point. The buffet is well-organized, and the à la carte options—specifically the Greek and Rodizio restaurants—provide a high-end culinary experience. Amenities & Staff: The staff across all departments (drivers, servers, and entertainment) are supportive and professional. The beach at Portillo remains a top-tier feature for its calm, pristine waters. Areas for Improvement: The rooms are the primary drawback; they are functional (hot water and comfortable beds) but look dated and are prone to maintenance issues like AC leaks. Additionally, guests should be aware that on-site convenience stores carry high markups. Verdict: Highly recommended for families or groups seeking a cost-effective, high-service escape in Samaná, provided you prioritize amenities and location over modern room decor."