Khách sạn Ladera , Portola Valley

"Giving my credit card and being charged to incidentals and takes days before charged amount returned to customer. I hate this business practice of almost stealing from customers."

"very nice and clean rooms. Beautifully maintained building and great location. Staff is very helpful and Breakfast is included."

"Breakfast was fresh. Plenty of parking, well lit and safe."

"Staff was super helpful, was able to store our luggage until we could check in (which we were able to do an hour early). The room was great, breakfast was yummy, the only disappointment was the pool was set to 75 degrees due to a mechanical issue and it was too cold to enjoy."

"We did not have a very good stay. Upon arrival we were told that the water was going to be turned off the following day from 11:30am-3pm during which time we could not use the sink, shower or toilet. Needless to say this was quite inconvenient. Additionally, housekeeping had not cleaned our room by 3:30pm. We told the front desk about it and they said they would have it taken care of right away, so we made sure to leave our room for the next hour. Upon our return, it had still not been cleaned....

"Good location, nice hotel."

"It was nice and contemporary. The downside was that there was a party happening in the pool area (food included), that crowded seating areas and with big kids hanging in the hot tub which was not expected at hotel, let alone Westin! Bathroom item just 1 little body lotion. And the biggest inconvenience is parking. Went around 15 mins just to find parking which we have never experienced at a hotel we paid to stay in. We won’t be returning due to this."

"Easy to airport, love the uber instead of the shuttle very good idea! The two staff members I encountered were exceptional folks! Efficient, friendly and on point. Quick stay but 100% winning"

"Great stay and great price "

"We loved our stay here, the breakfast was great!"

"Rooms were clean and staff was helpful"

"Every thing is fine. Just location is close to highway, a kind of noisy at night time"

"Clean"

"All the staff are Amazing from the front desk to housekeeping I love zen Hotel. Very clean. Excellent Breakfast. This Hotel and Staff deserve more than 5 stars! Keep it up! Highly recommended!"

"The room is very clean and spacious. I like the hotel shuttle. It is easy to get to the hotel and back to airport. Is perfect for business trip."

"We checked in to the SFO Hyatt Regency because we had an early flight. Everything was fine. We had planned to turn in early. However, at 9 pm, we heard someone vacuuming the hallway outside our door! I opened the door to find two housekeepers outside-one vacuuming, the other cleaning the opposite room. All the while, they were talking fairly loudly. The housekeeper who was vacuuming apologized, but the other just shrugged it off. As many patrons are arriving or leaving at odd hours, this...

"good"

"Everything was clean and spacious!"

"Great breakfast, ice clean bedroom, great service"

"Great palcd"