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"Although the hotel is above an isolated small local town, the walking areas around the lake are gorgeous and peaceful. The staff members are so very considerate to shuttle and pick up anywhere and anytime. They refer to you by name which makes one feel so cared for and appreciated. I consider this as very close to being one of my best hotel experiences."

"Beautiful little place overlooking lake toya. Whata a vuew "

"ประทับใจพนักงานที่บริการห้องอาหารเช้า-เย็นมาก พวกเขาทำงานได้ดีเยี่ยม /ออนเซนวิวสวย/อาหารอร่อย"

"Absolutely amazing place for kids and family. Everything is within door step and staff are amazing… we will be back 😎"

"Had the best stay! Will be back!"

"Everything was fabulous"

"Super view! "

"This seasoned hotel turned out very satisfying to me. Though at one end of the beach park, it boasts a great view, with access to spacious beach front. Just as the picture of its exterior onsen spa shows, you can see the mountain at the far end of the lake. Also the check-in time is not as restrictive as some online review complained (before 6pm) so more flexible for a busy travel schedule. The staff is courteous and responsive to guests' need when they observe it. The only challenge for guests is, lack of Japanese language skills may restrict their communication with the staff. But this creates a real motivation for repeating guests to pick up some common tourist Japanese. And another possible annoyance is the residue smoke smell, if you are really sensitive which I am luckily not. So in short, I would love to stay in this hotel in my next visit to Lake Toya."

"Lovely staff and a quaint little place, but at the time of booking I didn’t realise it was one shared toilet down very narrow stairs, which isn’t great in the middle of the night. Of course this isn’t the fault of the hotel, just be aware of this when booking. "