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"Only one key to the whole building, got woken up at 11pm because another guest was locked outside and was banging on the door. Asked for fresh towels and never got a response from the owner. Kitchen had a bad smell coming from the fridges and the tv in my room was broken."

"After going through the front gate that should have locked I came by a dumpster full of stinking garbage. The small courtyard was filthy. The stairs going up to the rooms needed a good cleaning and refurbishing. After opening the door to the room I was surprised how small it was, 8’x8’? The shared bathroom, toilet paperless, was dingy and poorly lit. Some photoshop trickery must have been used for the pics of the place. Since anyone could access the property through the open front, street gate I...

"Check in was long and uncomfortable! A beautiful hotel but a bit pretentious."

"Really well situated for all the attractions of St Annes, lovely staff and fabulous breakfast"

"Lovely place. "

"The staff were so lovely. The spa was a waste of money we stayed maybe 20 minutes, I wish we hadn’t done it the jacuzzi wasn’t hot it was warm, bubbles weren’t great if they could just sort that it would be so much better it’s a really nice idea though. The room wasn’t as it was pictured, it was okay though not the best, the bed was uncomfortable. I can’t fault the staff in any way though "