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"We’ve stayed here before and loved it. The room was clean and the staff at the time were kind. We enjoyed breakfast. There were also Gluten Free options and that was fantastic for our family. This past weekend was the worst experience we have ever had at a hotel - ever. And I won’t be back. We booked two rooms (family of 6) and paid for breakfast. We showed up to check in around 2-2:30PM (we live in another town so it took us a few hours to train down to Pescara.) The lady at the front desk would not take my Italian issued ID. My husband and I are both permanent legal residents in Italy. He is an EU citizen (Netherlands) but has an Italian ID card. I am not an EU citizen (American) and the lady at the desk refused to let me stay even though I have a legal government issued ID from Italy saying that I am a legal permanent resident in Italy. I’ve stayed at hotels with this ID before - all over Italy. Mainly because we are Italian residents (legally) with legal Italian IDs… and we’ve never had an issue. She refused to help us. We couldn’t train home and back to get passports - which we don’t need because we are legal Italian residents with the properly issued IDs - and get a train back to Pescara - there are no trains leaving that late from where we live. In short we were left hurt, disappointed and rudely spoken to- she was rude to our children. We had just enough time to grab some dinner and train home on the last train. If we didn’t get that train we would have had to … sleep"

"Everything was good. Thank you."