4/10 - Kém
Charles, Phoenix
Đi cùng gia đình
27/11/2025
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Hotel staff was very professional and helpful. It was very disappointing that the hotel did not list they were in the midst of remodeling. The pool was closed - the main reason we chose this facility for my grandkids to be able to swim. The construction on our floor (4th) was still in process, the flooring in front of half the elevators and the walls were not finished. If our room had been remodeled already, the contractor did a substandard job - the walls were not professional with gaps. Again, the staff were personable and helpful. The 4th floor button was pushed in to the control panel which was a severe safety concern with children and you had to put your finger into a hole to push the button for the 4th floor - I reported it to the desk and the attendant stated they had contacted the service people the day before and thanked me for letting her know. The breakfast was very good to exceptional in quality and variety. Again with the construction and not having the amenities listed - it was a poor value and not up to my other experiences with IHG properties.
Charles
Lưu trú 2 đêm vào Tháng 11, 2025
