"The young lady who checked us in was amazing and very kind and helpful. I did not get her name but she had short blond hair. She was great. There were also several other employees who went the extra mile to make us feel welcome. Chunalies greeted us with a warm smile and graciousness from our first encounter until we left. She exemplified excellent customer service and a few others should follow her lead . She was very engaging and made sure we had whatever we requested! Rachel at the bar beside the pool was nice as well. Jayden was helpful as well. Kendrick started off ok but as the days wore on we seemed to be more of a nuisance to him as opposed to valued customers. He has to do better! Raja at the omelet station was nice and helpful every encounter. Georgia who worked the buffet was nice, so was the other young lady with the reddish hair . I did not get her name unfortunately. The manager at the buffet a young lady was very accommodating and ensured that we had everything we need. Her name may have been Shawntell. On the other hand Kristy who worked the buffet either two or three nights seemed less than concerned about our needs. In fact she continued to walk pass us pretty much ignoring our requests for drinks. Her customer service skills were abysmal at best. I’m not sure of how the culture is but we are used to being served drinks during our meal. At a minimum water should have been offered Even that was too much for her. She seemed to be annoyed that we were there."
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