4/10 - Kém
Catherine
Đi cùng bạn đồng hành
14/07/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
First impressions good, tidy and reasonably well furnished. Interior stairs and 1st floor landing very hot in evening, fan in room did not provide sufficient coolness. Shower in room had no cold water adjustment so was dangerously hot in fact scalding hot, therefore unable to use shower. Management not on site and despite 2 phone calls did not come and fix the shower as promised, in fact implied no problem as previous occupant did not report problem.
Breakfast adequate but Cereal, bread for toast with cheese and preserves, yoghurt and small can of baked beans, milk for tea and Cereal is OK, but hardly a true Continental breakfast.
Very difficult to understand Management staff on phone, didn't actually help at all, no apology for our inconvenience or offer of remuneration or offer to change rooms. Employing phone minders who do not speak English is not very helpful. Management apparently were supposed to be on site by 9am Monday morning but no sign of anyone at all.
Would not recommend this place to our friends.
Catherine
Lưu trú 2 đêm vào Tháng 7, 2025