4/10 - Kém
Nicola
28/11/2025
What makes this accommodation a 4-star hotel is hard to justify. Yes, most of the listed amenities were officially there. However, some were seriously lacking. Firstly, the heater did not work. We had to troubleshoot ourselves with the help of office staff who could not resolve the technical issue. We had to cope with using the towel warmer to heat the whole unit for all 6 days we stayed there. Secondly, there are laundry facilities, only one washer and dryer. When we tried to use them, they were occupied and it appeared as though the staff was using them for their own purpose. Thirdly, officially there is parking offsite. Access to it is particularly difficult. Most streets are one-way. If one takes a wrong turn, one has to circle the mountain for 11 kilometers to return to the same place. Even disregarding this inconvenience, to reach the hotel to check in or out was an ordeal. The authorization code did not work. It took 3 different codes for access to be granted while cars lined up behind us. We witnessed others experience the same difficulty with the door access. Other minor inconveniences are too many to list. Why Expedia promotes this accommodation baffles us. We will not return there nor recommend it to anyone.
Nicola
Lưu trú 6 đêm vào Tháng 11, 2025
