"After traveling 10 hours, I get to the hotel to find out my reservations wasn't paid for so I called my daughter who had made the arrangements. I was tired, I'm a senior citizen and I'm trying to figure out what was going on. After taking with my daughter and staff back and forth which was frustrating, my daughter went back through Expedia and made another reservation and this time the payment went through. The staff asked for my license a second time along with my debit card and I told her I just gave her my license and my daughter paid online so I don't have the debit card. My daughter was asking questions and the staff is talking and I'm tired so I said this is stupid. The staff said she cancelled my reservations that was just paid for and that she wasn't going to explain to me again why she needed my license and debit card. I ended up getting a really nice hotel somewhere else. You'd think staff would be a little understanding that travelers get tired after being on the road and cancelling reservations for saying this is stupid was extreme."