Independent, Long Khap, Bắc Hà

"We requested to clean room but they did not. When we asked receptionist, they afirmed that room had been cleaned. Then, housekeepers came and asked us to hang out for 20 mins. After 40mins, I questioned recept whether they finished or not? I was being tired and sleepy. They told me that their staff has finished for a while. However, when I came to bed, Bedcover and pillowcase were still dirty and not replaced by new ones. Suprisingly, glasses in bathroom was not cleaned, they had stains in the...

"Outside appearances can be deceptive, The Ngan Nga Bac Ha Hotel is welcoming and friendly. There is no lift, but staff carry your heavy luggage and walking a couple of flights of stairs is good for your health. Take time to sit outside and have a drink and watch the beauty of Vietnam unfold before you, chat to the friendly staff, they may struggle with some English, but super nice people. The manager is very helpful, assisting with problems that are not hotel related. Food was excellent."

"good"

"Staffs are friendly and helpful!"

"Super accueil et lieu magique. Un seul regret : n’y être pas resté plus longtemps "