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"It's a lovely hotel although I had a dodgy tummy after breakfast both days and the music in the breakfast room was an awful collection of pop pap."

"The food and the staff where great "

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"Lovely room - a bit too warm at times. Great location and staff were helpful n"

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"

"We went to attend the funeral of a close friend, the hotel was beautiful with excellent service. "

"Ants in the bedroom and on the bed"

"Staff were extremely helpful and friendly. Rooms very clean and had everything you need. We felt that prices were a little high for some of the food,as it was not value for money. Would definitely recommend staying here. The grounds are beautiful and lovely walks along the canal bank"