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818 Hotel + Pool, Ascend Hotel Collection

2.0 star property
Hotel with free parking, near Candy Cane Lane

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Photo gallery for 818 Hotel + Pool, Ascend Hotel Collection

Reception
Located near Topanga State Park and California State University-Northridge, 818 Hotel + Pool, Ascend Hotel Collection offers a refreshing retreat. Enjoy the playground with family or relax by the outdoor pool. With free in-room WiFi, multilingual staff on hand and breakfast available to fuel your day.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Room options

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About the area

Map
20157 Ventura Blvd, Woodland Hills, CA, 91364

Getting around

  • Bob Hope Airport Station - 19 min drive
  • Van Nuys, CA (VNY) - 27 min drive

About this property

818 Hotel + Pool, Ascend Hotel Collection

Hotel rejuvenated in 2019 and located near Candy Cane Lane
Located close to Topanga State Park and California State University-Northridge, 818 Hotel + Pool, Ascend Hotel Collection provides a playground, dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Breakfast (surcharge), free newspapers and multilingual staff
  • 1 meeting room, smoke-free property and a 24-hour front desk
Room features
All 99 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and free weekday newspapers.
More amenities include:
  • Bathrooms with hydromassage showers and free toiletries
  • TVs with cable channels
  • Fridges, on-request microwaves and coffee/tea makers

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A restaurant

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Microwave on request
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1973
  • Renovated entire property - June 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Motel Woodland Hills
Comfort Inn Woodland Hills
Woodland Hills Comfort Inn
818 Hotel Pool Ascend Hotel Collection Member Woodland Hills
818 Hotel Pool Ascend Hotel Collection Member
818 Pool Ascend Collection Member Woodland Hills
818 Pool Ascend Collection Member
Motel 818 Hotel + Pool, and Ascend Hotel Collection Member
Comfort Inn Woodland Hills
818 Pool, Ascend Collection
818 Hotel + Pool Ascend Hotel Collection
818 Hotel + Pool, Ascend Hotel Collection Hotel
818 Hotel + Pool Ascend Hotel Collection Member
818 Hotel + Pool, Ascend Hotel Collection Woodland Hills
818 Hotel + Pool, Ascend Hotel Collection Hotel Woodland Hills

Frequently asked questions

Does 818 Hotel + Pool, Ascend Hotel Collection have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

Is 818 Hotel + Pool, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at 818 Hotel + Pool, Ascend Hotel Collection?

Self-parking is free at this property.

What time is check-in at 818 Hotel + Pool, Ascend Hotel Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at 818 Hotel + Pool, Ascend Hotel Collection?

Checkout is at 11 AM.

Where is 818 Hotel + Pool, Ascend Hotel Collection located?

Situated in the business district, this hotel is 0.9 mi (1.5 km) from Candy Cane Lane and 1.7 mi (2.7 km) from Topanga State Park. Sherman Oaks Galleria and California State University-Northridge are also within 9 mi (15 km).

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818 Hotel + Pool, Ascend Hotel Collection Reviews

Reviews

6.8
Rating 10 - Excellent. 135 out of 437 reviews
Rating 8 - Good. 108 out of 437 reviews
Rating 6 - Okay. 51 out of 437 reviews
Rating 4 - Poor. 65 out of 437 reviews
Rating 2 - Terrible. 78 out of 437 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Franssesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Jul 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night stay

Female night clerk was very helpful
Stayed 1 night in Jun 2022

2/10 Terrible

Cindi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Police told us the hotel was sold to the county a month ago to become a homeless shelter.
Stayed 1 night in Sep 2022

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy with my stay
Stayed 4 nights in Jul 2022

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never been to a place where you feel like you have no privacy and no respect from the worker's running the business.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This Hotel Is Completely Closed!!

When we arrived at this hotel to check in, we discovered that it is completely closed, fences around the property and no one there at all. I would advise Hotels.com to check with the owner of this facility and find out how long it will be closed and also to notify anyone who has made a reservation through the website of this fact and arrange an alternative location in the area for their stay.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Not worth $140 but worth $60

Noisy area Smelly shower No wifi Paid too much for less
Stayed 1 night in Jul 2022

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience had to leave because room was 83 degrees, room was loud due to lack of insulation and road and other guests could be heard, terrible wifi, dirty place, didn’t even feel safe and left at 10 pm due to terrible conditions and i’m demanding refund
Stayed 1 night in Jul 2022

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my money; didn’t hold my room. (Overbooked). And had no recommendations for where I might find a place. Rude night staff. Dirty facilities.
Stayed 2 nights in Jun 2022

4/10 Poor

Vince

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stay in this place several times and always happy but this last visit like always I requested a no Smoke room and I was given a room with a bad smell of cigarettes really bad room # 226
Stayed 1 night in Jul 2022

6/10 Okay

Rodrigo

Liked: Cleanliness
Disliked: Staff & service
The hotel itself was fine. A lot of people smoking marijuana and you can smell it through the rooms. However the staff was the problem, front desk lady was rude, security guard wearing sandals and the cleaning lady basically kicked us out the morning of check out. The front desk never answers the phones you physically have to go down there to talk to anyone. Don’t think I will stay here again.
Stayed 2 nights in Jul 2022

2/10 Terrible

Tyree

Disliked: Cleanliness, property conditions & facilities
It was close, But there were cracks along the edge where insects were coming through. Paint was not how it looked on the picture and barn door to open restroom had missing handle.
Stayed 1 night in Jul 2022

2/10 Terrible

Nima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited over half an hour until someone from Expedia confirmed that I had reservation the manager the hotel told me that they are closing the place down in couples of week that’s why system is not working worst experience ever
Stayed 1 night in Jul 2022

2/10 Terrible

jesse

Disliked: Staff & service, property conditions & facilities
The room was fine but had the “not so clean” feel to it. WiFi didn’t work at all. Staff was rude and not helpful at all. She literally said “i don’t know what to tell you. Can’t help you” Only thing that was decent was the pool
Stayed 1 night in Jul 2022

2/10 Terrible

Olexandr

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Room we reserved room NO-SMOKING We received room where people was smoking before and when we requesting change the room before we get fully in to the room they told me they can’t and I have to accept what they providing me for now! Nice option for people who is smoking (cigarettes or weed) because they are don’t care if you are smoking at all! Please if you’re looking non-smoking room please AVOID this “hotel” MOTEL style service!
Stayed 1 night in Jul 2022

2/10 Terrible

kathryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at my reservation time, construction fencing surrounded the property and the property was shut down. I was never contacted by phone email or text that the property had been shut down. I tried to call the property and there was no answer. I received an email confirmation at the time I made my reservation. I made my reservation more than a week prior to my trip. Extremely disappointed. I was left in LA on a Friday night at 11:00 with no reservation.
Stayed 2 nights in Aug 2022

4/10 Poor

Luis

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk lady with braids had an attitude when asked about why the room was not cleaned and extra towels, she said "im all alone on the night shift, i dont know what the day shift does what am i supposed to do about it" Ms. thang needs a retraining on customer service and professionalism. She was busy hiding in the back and left paper work out from the previous transaction at the window, she wasnt answering the phone from the room either, had to walk down to knock on the glass. The place seemed ok but her bad attitude ruined the experience. Several usb and power outlets were broken/not working. Room fridge did not get cold, and the shower head was spraying water all over and needed replacement. Several small improvements and staff training could make this a nice place.
Stayed 2 nights in Jul 2022

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, room comfort
It was horrible they robbed me and my husband for all our personal belongings
Stayed 1 night in Jul 2022

8/10 Good

jimmy

Liked: Cleanliness, staff & service
Refrigerador, cafetera y Tv en mal estado
Stayed 1 night in Jul 2022

8/10 Good

Carolina

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Charlette

Disliked: Cleanliness, amenities, property conditions & facilities
The room and the entire property is very dirty. The room had stains on the walls, the floor needed to be swept, there was no pressure in the shower, housekeeping does not replace your towels even if you leave them in a big pile in the floor. The comforters on the bed are tiny and the air conditioner does not cool the room. Tips: wear shoes to walk around in the room, bring your own toiletries, ask for extra towels everyday or save them, also bring shoes for the pool area because the ground is very dirty. I will not return to this property. It was not worth the money I spent.
Stayed 2 nights in Jul 2022

10/10 Excellent

Filipe Mendonca da

Stayed 1 night in Jul 2022

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
El trato fue de lo peor me dieron una habitacion wue ya estaba ocupada con cervezas y camas destendidasy lo peor de todo es que reclame y la señorita que atendia me dijo es que yo no soy la.que limpia los cuartos , yo.con mis hijos en el carros a la 1: 00 am fatal ese hotel
Stayed 3 nights in Jun 2022