2/10 - Tồi
Adriana
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
10/12/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked this hotel for two nights. Drove 6 hours and arrived late. The room that was provided was room 311. Stay away from that room! The bedskirts were soiled with white stains, mold in bathtub. When we were ready to sleep turned of the standing lamp and it electrocuted me. It was past midnight and had no energy to go down to front desk. In the morning i notified the front desk and was given a new room. Room 313 this was worse! I had transferred all my stuff and headed out for the day to universal studios. When we returned around 9pm. I inspected the room and the refrigerator had hair and was dirty. The bathroom fan did not work, and tried to take a shower and there was no hot water! Tried to call front desk and the phone cord was loose. Unable to use there phone i called with my cellphone. The front desk sent a maintenance guy and witness all i disclosed. Once again we changed rooms. Now on the fourth floor. This room stinked, like some sort of smoke. The carpet was dirty and after showering tried to turn on heater it was very cold! The heater had a nasty smell which caused the smoke alarm to go off. Right away turned it off in fear. Hardly slept it was freezing! Besides the refrigerator was making a loud banging noise! Overall the experience was horrible! Booked through expedia, there were no help on this matter. Left my number at front desk and 3 days have past. Please stay away from this place! Note this is my first ever review! I hate to complain but its not okay
Adriana
Lưu trú 2 đêm vào Tháng 12, 2025