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"Unfortunately, it lacks a few basic amenities that are crucial for any traveler. The rooms don't have fridge nor mini bar, no phones, the hotel has no restaurant or cafeteria, the staff leaves at 11pm and comes back in the morning, no shampoo/conditioner in the bathrooms. They provide you with one bottle of water for the entire night. Good help you if you have a medical emergency or a stomach ache. Having said this, the staff tries really hard...maybe too hard! I received a call at my cellphone in the middle of siesta just to see: "Is everything alright?". To be honest it felt like they were trying to force me into giving them a high score: "Please do rate us at 10 because we are trying to increase our score" were the last word we heard from the staff."

"Shops nearby"

"Have stayed in this hotel many times over the last few years. The location is perfect just a short walk to the main area of Sardinero and the beach. The food is amazing. Having tried most restaurants in the area, this is by far the best food. Rooms are very clean. My one criticism is that the rooms are a bit plain and outdated, especially the bathrooms. Nevertheless a very nice place to stay if visiting Santander"

"Hotel hermoso con excelente servicio "

"Parked right outside brilliant "

"The hotel was amazing, people were very friendly En"

"Very friendly staff, clean room, comfy bed , express coffee machine in the room and very good location. Safe parking 🅿️ and covered ."

"Hotel rooms were way too small, the breakfast was bad, no elevator and my room was on the 3rd floor. I have knee problems and it eeally affected me. Bathroom toilet had a slanted roof on top of it and no one can fit to use it."

"This is a nice nh hotel in Santander . The parking was convenient . It’s near a very good restaurant called “El Bonito “ which was recommended by our receptionist. The breakfast buffet was average and was not so good compared tot the other nh hotels though the service here is better . Since this is an nh collection and not an nh cuidad .. the amenities are not very good. I didn’t see a gym in the hotel . The lobby was nice but sparse . But what stands out is the service . I had a small statue of Our Lady of the Pilar about 2 inches in size and was broken . The handyman of the hotel fixed it . I forgot to give him a tip . The reception was also good as the receptionist tipped us the best restaurant in the neighborhood ( their albondigas made out of tuna is the best ) . Though this is not the best among the nh hotels that we stayed at, I still highly recommend this hotel due to its location and proximity to the city center , the Centro Botin ( Santander’s version of the Guggenheim) and its proximity to the beaches . "