2/10 - Tồi
Qaiser
03/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible Experience – Agoda Should Delist This Hotel
My stay at Hotel Montana Zurich was absolutely unacceptable. Agoda should seriously consider delisting this property because nothing was transparent and the experience was shocking.
I was hit with hidden charges that were never mentioned on Agoda — including USD 102 at the self check-in machine (security fees, city taxes, and breakfast) plus CHF 25 for breakfast. These extra costs were a complete surprise.
The staff was rude, refused early check-in even though I arrived at 11 AM with my child, and despite paying extra charges at 11 AM, they still didn’t allow check-in. When I came back at 2:30 PM, no staff was present, and after one hour of waiting, I had to use the machine which charged me again.
The room was dirty, with big spiders, and the breakfast was extremely poor — no cutlery and very limited options.
Overall, this is one of the worst hotels I’ve ever stayed in. I strongly recommend Agoda to highlight all hidden charges clearly and take action. I also request a refund of USD 102 plus CHF 25 that I was wrongly charged.
Qaiser
Lưu trú 2 đêm vào Tháng 11, 2025
