"A hard review to write. I gave 5 stars in most areas. The service and the overall property was excellent but for the price we had some issues. The KEY to the room is a huge pain! You only get one key and if you lose it there is a $1000 Swiss franc fee to replace it and a minimum 3 hour wait. Two doors to go through so it is very inconvenient. While the room we had was very large with a bedroom plus a large kitchen/living space with two patios there was only one TV in the living room! No bedroom TV. The one TV would not let you stream your devices to it. No Netflix or other streaming source. There were no channels in English on the regular TV. Despite being named The View and paying over a $1000 a night we had a very partial and obstructed view. If you stay here make sure you are on the second or third floor. The view from the restaurant and spa are amazing and wonderful though. The bathtub/shower combination was just dangerous. Highest step out without any stability handles. Very poor design and for the cost you would expect separate units. Lastly the location is a real issue for most. Unless you have your own car expect to spend a lot in Taxis or spend time trying to find smart car parking and extra walking to anything - food shopping everything is a $25 or more ride into Lugano. Can't take Smart cars to Italy. Como is a $100 and one hour nightmare away."
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