2/10 - Tồi
Jocelyn
Đi cùng thú cưng, Đi cùng bạn đồng hành
12/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The general manager, canceled our reservation after I had asked him for a refund since we had a personal family emergency. He advised me to call Expedia to cancel my reservation. My husband and I made an effort to show up and we called the hotel to let them know we were running late. To our surprise, they had canceled our reservation and not refunded us a dime. Mind you that the reason he wouldn’t cancel our reservation with a full refund was because he could not get the room booked in time if we did that so he would lose money. When I asked to speak to him again, he told me that the room was no longer available, to which I let him know you told me you couldn’t book the room in time which is why you couldn’t offer me a refund. This man was unhelpful and unapologetic. He put us on hold to find a solution supposedly but the line hung up. I called back the hotel and asked to speak to him again, and he told me that he was trying to get us a room, a couple hotels down the street that it would be nicer. Mind you I’m traveling with my service animals and not having a room to arrive to is hard and to find a hotel at 1am is even herder. We agreed to the hotel that he offered us, only to find out that it was absolutely disgusting, the lights didn’t work carpets were lifted and stained, and there was bugs everywhere. Prior to our arrival, he had called us and offered us a full refund if we weren’t comfortable. But again, how would one find a back up that easily. It ruined our vacation.
Jocelyn
Lưu trú 2 đêm vào Tháng 10, 2025
