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Reviews of Exe Convention Plaza Madrid

4 out of 5
Exe Convention Plaza Madrid
Ctra. Fuencarral a Alcobendas, Km 8, Madrid, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 693 reviews
Rating 8 - Good. 261 out of 693 reviews
Rating 6 - Okay. 116 out of 693 reviews
Rating 4 - Poor. 51 out of 693 reviews
Rating 2 - Terrible. 35 out of 693 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Anthony

Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

JAY, Rosemere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

SYNTYCHE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to stay in the city center
Stayed 1 night in Jan 2025

8/10 Good

Elar

Stayed 5 nights in Dec 2024

10/10 Excellent

Angela

Stayed 1 night in Nov 2024

8/10 Good

Raul Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had to beds and a sofa for a third person, and they still charged for sleeping on the sofa. The sofa was not very comfortable
Stayed 3 nights in Oct 2024

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only Breakfast available
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was fairly okay, although, there wasnt anything to do at all around the hotel. For work related events it would be great but to just stay as a couple it was limited. The area the hotel is in is inconvient with little to do in the area. The housekeeping was poor; on some days the room wasnt cleaned. All the staff were nice.
Stayed 5 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took hours to check in because their system was down, so we had to wait for 3 hours. We eventually got our room - we got sla twin despite having booked a double and specifically asking for a double room. The room was nice but the bathroom had no door. And no tea or coffee making facilites in the room.
Stayed 2 nights in Jul 2024

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness
The rooms and hotel were fine. The bar staff was absolutely rude. The breakfast was decent but the egg were way undercooked everyday. We stayed here 6 days and some days our room didn’t get cleaned and we had to keep asking for toilet paper and clean towels. I would not stay here again.
Stayed 6 nights in Jun 2024

6/10 Okay

Alejandra

Stayed 2 nights in Jun 2024

6/10 Okay

Alejandra

Stayed 2 nights in May 2024

10/10 Excellent

ESTHER

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
When I made reservations, I was told there was shuttle to airport, and there was no shuttle. When I made reservations, was told breakfast was included, and it was not included. When staff called taxi for me, taxi never showed up.
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good experience

It is super confusing to have it in the app as sercotel when is not sercotel. It has another name. The bathroom was messy. No access to the rooftops, the AC of the room didnt worked quite well and there was no extra blankets for the cold. We have to ask for it and get it from the reception. The security box did not worked. The guys in reception where super nice thou
Stayed 4 nights in Apr 2024

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid stay 2024

Nice hotel but a fair bit out of the way for anything The pool and roof terrace are closed till June Check taxi fares to where you need to go as there is a very limited bus/metro service and the taxis vary massively on time of day
Stayed 6 nights in Apr 2024

8/10 Good

Michelle

Stay in Madrid

Staff were friendly and helpful. We had an adjoining room, would ensure you specify no adjoining room if travelling as a couple. Person in room very loud, may of well had the door open. Hotel moved us on request to a quieter room as noise was persistent. Overall a comfortable stay, ideal if wanting to be out of the City. Great location for stadium which was the main reason for travel.
Stayed 3 nights in Mar 2024

2/10 Terrible

Zaneta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, disrespectful, ignorant staff. We were given a room with a shower that was fixed too low, the water was flooding the bathroom and the corridor. We were promised a fix but eventually no care was given and nobody came to see it. Definitelly, not a **** hotel. The decor was quite poor, facilities too; the kettle provided but no tea or coffee, very poor choice of toiletries, only one set given for 2 people. It felt as if the room was not ready for us or under some kind of reconstruction. Not clean to scratch, very basic. The front of the hotel quite industrial but there are nice places at the back in the residential area. Mainly operated via Uber, close to Alcobendas and shoppng centre. Defo not worth the money, won't be going back. Felt ignored and unwelcomed. Avoid if you can.
Stayed 3 nights in Mar 2024

4/10 Poor

Rosa Maria

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Habitación muy pequeña, las camas muy incómodas y pequeñas,toda la noche recolocándola para no caer en el hueco, hay que dormir con poco movimiento. Camas no apta para una persona con 1,70cm mínimo de alto.
Stayed 2 nights in Mar 2024

10/10 Excellent

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Simon, Hamburg

Business traveller
Liked: Staff & service
Room was okay, but there was a huge rain leakage in the lobey. Friendly staff.

6/10 Okay

Nick

Travelled with partner
Liked: Staff & service, amenities
Can’t fault the staff as very helpful with ideas of where to go and see plus the metro stations to take and location was great for getting to the livelier parts BUT the beds were hard, pillows incredibly thin, rooms in no way sound proof as stated which was the worse part. Service - can’t fault Hotel- needs some love and also the website info updated.
Stayed 2 nights in Oct 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful I made a mistake with my booking and they assisted adding another night without issues. The room was comfortable, however the batheoom was leaking water and we were unable to take a shawer or bath as the water was super hot we couldnt find the cold water, the room was cleaned the first night and they took the used towels without replacing them, there is a big convenience store and a supermarket like two minutes walk away, the parking is comfortable and easy to access.
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this property for its proximity to the airport, as well as for the cover-image on Expedia's site: a rooftop bar with a beautiful view of Madrid. However, the Rooftop bar appears to be defunct (a couple broken tables and chairs remained). While you can find places to eat and drink around the hotel, it's a bit hard to find from the area where the hotel is (a busy road). And, while the hotel comes up in searches for proximity to the airport, my cab ride on a low-traffic Sunday morning was 10 Euro more than a cab from the airport to Central Madrid. If anything, Expedia should remove the cover image for the hotel (the rooftop bar).
Stayed 1 night in Oct 2023

4/10 Poor

Jasmin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe, unclean, many things are broken or just rapidly fixed, no compensation offered, photos are fake, no pool or viewing platform
Stayed 7 nights in Oct 2023

2/10 Terrible

Saif

Stayed 4 nights in Oct 2023

10/10 Excellent

AnaPaula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan, Lakeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are impeccable, and the staff very helpful
Stayed 2 nights in Oct 2023

6/10 Okay

Vard

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Kuljit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room and very comfortable, excellent for an overnight business Trip
Stayed 1 night in Oct 2023

6/10 Okay

Hennie

Liked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Atul

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jana, Bratislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall as expected but bar selection very limited
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service highly recommended. Staff are fantastic.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It doesn’t have room service and the café was out of food at 5 pm - they close at 8:30. They order the wrong transfer Service and then told me it was my fault thank god I had an email to confirm their mistake.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Only the shuttle driver was nice to us. Even, when we was so late, he was waiting for us for almost 40min
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

8/10 Good

PRISKA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, super confortable and clean. I've stayed twice already and have encounter the same issue, their shuttle service is horrible. Eventhough we schedule it they always got there with 40+ minutes delayed. I rather not count on it.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Kitchen closed earlier than expected time. Decor seemed a little creepy to me.
Stayed 1 night in Oct 2019

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel shame the Bar closes so early was with a Local customer and they just switched the lights off at 10.50, also the courtesy bus was not available.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel and the staff was very friendly and helpful.
Stayed 2 nights in Oct 2019

4/10 Poor

Williams

Disliked: Room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle service is very helpful. There’s a convenient restaurant onsite and the facilities are modern and clean; making it a pleasant experience.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great to see some classic cars on the ground floor. Love the classsic car theme. Especially liked the Blue 1974 Alfa Romeo GTV 2000. Had one just like it!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2019